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I have not received the payment

Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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I have not received the payment requested for the sale of my photos and it has been more than 10 business days, is there an adobe contact email for them to answer me?

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correct answers 3 Correct answers

Community Expert , Jul 04, 2023 Jul 04, 2023

It's a federal holiday in the U.S. and July 3-4 were not considered business days. You should probably receive payment in the next day or so.

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Community Expert , Jul 06, 2023 Jul 06, 2023

Payout times vary be region and bank. I would wait a full 15 business days before contacting Stock Contributor Support.

 

 

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Community Expert , Jul 07, 2023 Jul 07, 2023

Don't forget: business days are from Monday to Friday, and exclude non-working days too. You mentioned business days, but some, even then, confuse that with weekdays. As soon as the status changes, and depending on your region, you may still have to wait a day or two for the money to arrive.

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Community Expert ,
Jul 04, 2023 Jul 04, 2023

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It's a federal holiday in the U.S. and July 3-4 were not considered business days. You should probably receive payment in the next day or so.

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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Hi, thanks for your answer!, ok I'll wait a few days

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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Payout times vary be region and bank. I would wait a full 15 business days before contacting Stock Contributor Support.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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Yes, I also think that it is the most appropriate, I wait a few more days, it is the first time that I request a payment

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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Don't forget: business days are from Monday to Friday, and exclude non-working days too. You mentioned business days, but some, even then, confuse that with weekdays. As soon as the status changes, and depending on your region, you may still have to wait a day or two for the money to arrive.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 07, 2023 Jul 07, 2023

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Thanks for answering my questions.
I requested the payment on June 15, I will wait a few more days

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