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Chris West Photography
Participating Frequently
February 10, 2022
Answered

I know I know the answer but here's a last attempt... is it really not possible to change country?

  • February 10, 2022
  • 3 replies
  • 1838 views

I'm a stock contributor and have an Adobe account. For no reason I can fathom my account is set up as United States rather than United Kindom. I have never paid for an Adobe plan and I am trying to buy the photography plan. I can't do this because I can't change my country. I used the help chat 3 times and they are dissapointingly unaware of what is going on. They kept sending me a link to the instructions on how to change your country and not the actual page where you do it. And the page they kept sending me to says I needed to contact them to change.

 

I realise that all I need to do is create another Adobe account with a different email address and buy the plan with that. It's not really that difficult but here I am asking one last time, is there really no option other than this? It really is BONKERS you can't change the country code. Especially when my stock account knows that I'm not in the US because I had to complete a tax form to stop losing money to US tax.

    This topic has been closed for replies.
    Correct answer Jill_C

    On this page it says that the country code cannot be changed:

     

    https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

     

    Set up an Adobe ID. 

    You’ll need to create an Adobe ID or use an existing Adobe ID to access the Contributor portal. When creating your ID, be sure to choose the correct country of residence because, once you do, you won’t be able to change it. 

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 10, 2022
    quote

    I realise that all I need to do is create another Adobe account with a different email address and buy the plan with that.


    By @Chris West Photography

     

    When you enter your credit card data, you should be able to change your address for your customer account. I think, technically, contributor and customer account data are separated. If that does not work for you, you should effectively create a new account so that you are able to enter your credit card data. See here for this: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

     

    ABAMBO | Hard- and Software Engineer | Photographer
    C
    Chris West PhotographyAuthor
    Participating Frequently
    February 10, 2022

    Yep I cannot change the country code and neither can the chat help people.

    Stedata17655322
    Stedata17655322
    Participant
    May 31, 2022

    Yeah tried that to start with and it doesn't work unfortunately.


    Hi, I have the same issue and the same answers from Adobe despite I update the adress on the Adobe Stock Contributor portal and the IRS form.

    Imposssible to buy the Photography plan except going thru their service and you will receive an invoice from the "previous" country where you was levaing in.

     

    If you have to create an new account what about all you uploads on Adobe Stock? They will be deleted and it will take moth before you can upload them again to the new account?

    You have alos to move all your Behance work as well... really not simple!

     

    Adobe is able to make very nice and sophisticated algorith in their software but cannot update our country when you shift from one to an other? quite weird for me.

     

    I am still in touch with ehir technical service... They will find a way for sure 🤞

     

     

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 10, 2022
      quote

      I used the help chat 3 times and they are dissapointingly unaware of what is going on.


      By @Chris West Photography

      That is correct, as the Adobe customer care is what it says: customer care! You aren't a customer, you are a contributor.

       

      I don't know why you would want to change the country, except if there are legal reasons for doing so. But if you want to get support on this from Adobe, you really need to contact contributor support: Need help? (Stock Contributor Support) 

       

      But may be @MatHayward will jump-in and enlighten us about this.

      ABAMBO | Hard- and Software Engineer | Photographer
      C
      Chris West PhotographyAuthor
      Participating Frequently
      February 10, 2022

      I want to change it because it was set up incorrectly in the first place. I am a contributor but I'm also trying to be a customer. I'm just going to have to create a second Adobe ID.

      Jill_C
      Community Expert
      Jill_CCommunity ExpertCorrect answer
      Community Expert
      February 10, 2022

      On this page it says that the country code cannot be changed:

       

      https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

       

      Set up an Adobe ID. 

      You’ll need to create an Adobe ID or use an existing Adobe ID to access the Contributor portal. When creating your ID, be sure to choose the correct country of residence because, once you do, you won’t be able to change it. 

      Jill C., Forum Volunteer
        C
        Chris West PhotographyAuthor
        Participating Frequently
        February 10, 2022

        Thanks Jill. That is what I thought. It's crazy that it can't be changed but it is what it is.

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