Image thumbnail issue after upload

Forum|Forum|1 year ago
January 10, 2025
2 replies
178 views

I have an issue showing image thumbnails after Uploading an EPS file. It seems the image has been damaged. I attached the image file view.

Correct answer jacquelingphoto2017

Hi @Jamaliphotoes ,

This does happen sometimes with unstable Internet. I had the experience recently. I just delete the file and re-upload. That worked fine and I haven't had the experience since. To delete the blank thumbnail, click on it to highlight it and click on the trash can icon on the right side of the page.

You could try what I did and see how it works for you. Let us know if it does.

Best wishes

Jacquelin

Abambo

Community Expert

That has been reported before. Indeed, deleting and reuploading may help. If the issue continues, you should check the file, may be opening in Illustrator and resaving may help. Do not, however, overwrite the original file in this case.

ABAMBO | Hard- and Software Engineer | Photographer

jacquelingphoto2017

Correct answer

Community Expert

Hi @Jamaliphotoes ,

This does happen sometimes with unstable Internet. I had the experience recently. I just delete the file and re-upload. That worked fine and I haven't had the experience since. To delete the blank thumbnail, click on it to highlight it and click on the trash can icon on the right side of the page.

You could try what I did and see how it works for you. Let us know if it does.

Best wishes

Jacquelin

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded