Issue with Payoneer payout connection and pending payment

I’m facing a payout issue and would really appreciate your help. Here’s exactly what happened step by step:

1. On August 13, I successfully connected my Payoneer account to my Adobe Stock contributor account.

2. I then made a payout request. Normally, when using Skrill in the past, my payments would arrive within 7 days.

3. With Payoneer, I expected a similar timeline, but even after 11 days, I did not see any upcoming payment notification inside my Payoneer account. The payout still shows as pending in my Adobe Stock dashboard.

4. Thinking something was wrong, I disconnected my Payoneer account from Adobe Stock.

5. Now, when I try to reconnect the same Payoneer account, I get the error message:
   “Payout Information not accepted – Please use a Payoneer account that is valid and unique to your contributor profile.”

6. My Payoneer account is fully active and verified with no restrictions. The issue seems to be on the Adobe Stock side, possibly because the payout was already in process when I disconnected the account.

Could you please help me with either:

• Re-sending the pending payout to my Payoneer account, or

• Resetting the payout method so I can reconnect my Payoneer account successfully.

Thank you so much for your support 🙏