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Loaded videos are not shown

Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Hello all, For some reason, all the stock video that I uploaded into my portfolio in Adobe Stock is not shown anywhere....

I tried uploading as I normally do with Filezilla, then wirestock and even with Microstock plus, but my video files are not there...

Pictures are working as normal.

  Has anyone experienced something similar?? 

I am waiting for an answer from Adobe though...

 

Thanks 

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correct answers 1 Correct answer

Community Beginner , Nov 26, 2022 Nov 26, 2022

Hello, 

 Thanks for your help, at the end it was all my fault. Adobe Stock is not holding 5K video yet... so after downsizing to 4K is ok.

 

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Hi @Notsokute ,

 

If you are waiting for an answer from Adobe, you should contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

I'm moving this to the Stock Contributor forum, as this is a contributor question.

 

You may have to wait some time for the videos to show up. https://community.adobe.com/t5/stock-contributors-discussions/videos-uploaded-through-ftp/td-p/11871...

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 26, 2022 Nov 26, 2022

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Hello, 

 Thanks for your help, at the end it was all my fault. Adobe Stock is not holding 5K video yet... so after downsizing to 4K is ok.

 

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Community Expert ,
Nov 26, 2022 Nov 26, 2022

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That's correct! Thanks for the update!

ABAMBO | Hard- and Software Engineer | Photographer

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