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A
Anonymous
February 6, 2023
Answered

[LOCKED] Account blocked 2023

  • February 6, 2023
  • 3 replies
  • 2012 views

The account has been blocked today without any reason. I am selling for years, and never had any issues. Now the big bang mail arrived and I am not happy. 

 

1. I pay for Photoshop and Lightroom

2. I still got money in my account - is that gone now? 

3. Sending such emails to contributors is not the fine way I would say. No reasons, just a standard without any content.

 

So what to do? Yes, I wrote to contributor-support@adobe.com asking for a reason.

 

For now, I just have the idea that I did something wrong while using a MOCKUP that I bought on Adobe Stock. I was creating something new (in my view) putting a graphic that I created onto the MOCKUP (display on a laptop). Is that wrong? Is that the reason they blocked my account?

 

Does anyone of you get any idea if my "MOCKUP-Job" was something Adobe does not like? I have to say, I sold a lot of these kinds of new creations (buy a MockUp - create new content cause that a MockUp is for - upload). Never had the intention to harm anyone or do something illegally. 

 

However. Let's see what will happen.

 

I really hope I will not lose the money that is still in the account. The best would be if they will give me a reason so that I can change the way I work in the future and reopen my account.

 

Best Max_Images 

aka Max

 

p.s. sorry I am not a native English speaker

 

This topic has been closed for replies.
Correct answer Jill_C

Perhaps you should reread the Adobe Stock Contributor Agreement before you spend money on an attorney:

"8. Termination and Survival
8.1 Termination. We may terminate these Additional Terms, remove any Work, or suspend your account, without prior notice. We will have no payment obligation to you if we terminate these Additional Terms for cause. By way of example, you may not download Adobe Stock content for the primary purpose of artificially inflating the number of downloads of content by a given contributor or for the primary purpose of artificially triggering payments. "

3 replies

A
Anonymous
February 21, 2023

Finally, Adobe terminated the account WITHOUT paying me!!! Time for a lawyer. To terminate for a reason is fine but I still got money in the account.

    Jill_C
    Community Expert
    Jill_CCommunity ExpertCorrect answer
    Community Expert
    February 21, 2023

    Perhaps you should reread the Adobe Stock Contributor Agreement before you spend money on an attorney:

    "8. Termination and Survival
    8.1 Termination. We may terminate these Additional Terms, remove any Work, or suspend your account, without prior notice. We will have no payment obligation to you if we terminate these Additional Terms for cause. By way of example, you may not download Adobe Stock content for the primary purpose of artificially inflating the number of downloads of content by a given contributor or for the primary purpose of artificially triggering payments. "

    Jill C., Forum Volunteer
    George_F
    Community Expert
    George_FCommunity Expert
    Community Expert
    February 6, 2023

    Only Adobe will know the exact reason for the account suspension.  The only thing to do is to email Contributor Support which you've already done.  Now you must wait for their response.  They should in a few days with a bit more detail and then they will do an investigation.  Make sure to check your spam folder.

     

    The investigation might take several weeks.  One user reported 4 weeks.  The only thing to do now is to be patient and wait for Adobe to work through their process.

     

    I hope this is just a misunderstanding 🙂

    George F, Photographer & Forum Volunteer
    A
    Anonymous
    February 6, 2023

    Well George, thank you too for taking the time to write your thoughts. Really mad about the situation cause I need the sellings and hope there will be a solution. At least the money that is in the account would be nice though. Have a good time and always have enough light and a clean sensor 🙂

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    February 7, 2023

    "Now the big bang mail arrived and I am not happy."

    ==========

    Don't be mad.  What did the mail say?

     

    I don't see how a mockup would cause your account to be terminated.  More likely there was some suspcious activity occuring in your account before this happened.  Or maybe someone filed an official complaint. 

     

    If the latter, it may take several weeks for the investigation to conclude.  It's a process.  Be patient, be cooperative.  If Adobe asks for information, give it to them.

     

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    February 6, 2023

    There is no way for fellow Contributors to know why your account was blocked and what specific action you took to cause it to be blocked. All you can do is wait for a response from Adobe. 

    Jill C., Forum Volunteer
    A
    Anonymous
    February 6, 2023

    Thanks, mate! I will do so. I just was wondering if the MOCKUP could be the reason. Let's see. Enjoy the evening though!

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