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Verbbaitum
Verbbaitum
Known Participant
July 27, 2021
Question

Model release e-mail bounce

  • July 27, 2021
  • 2 replies
  • 509 views

I have submitted several model releases that have been rejected because the e-mails bounced? All of the e-mails can't be wrong. Why are teh e-mail addresses bouncing? 

 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 27, 2021

Hi @Verbbaitum,

I assume Adobe Stock sent you an e-mail requesting model releases.  DO NOT reply to that e-mail.  Instead please log-in to your Contributor's Portal to upload model releases. See link below for details.

https://helpx.adobe.com/stock/contributor/help/upload-a-model-or-property-release.html

 

Nancy O'Shea— Product User & Community Expert
    S
    Steve312536158pgk
    Participant
    July 24, 2023

    I am trying to use the adobe sign function to get a few releases signed, and every one of them are coming back as "email bounced" as well.  I have resubmitted them again and the same thing.  

     

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 24, 2023

    The “bounced” e-mail has been reported on different occasions, but each time I try it, it works fine. But the e-release has a big problem, so I try to avoid it: Only Adobe accepts it. It's better to use a standard “paper” release.

    ABAMBO | Hard- and Software Engineer | Photographer
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    July 27, 2021

    Which email addresses are you referring to? Addresses listed on the Model Releases?

    Jill C., Forum Volunteer
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