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month do not check the work

New Here ,
Apr 27, 2023 Apr 27, 2023

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Hello. A month ago, I submitted images for review, but they still have not been approved or deleted. They just remained in the "pending review" status. When I try to contact the operator, they redirect me to another operator, and then they write that everyone is busy. Is there something wrong with my account?

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correct answers 1 Correct answer

Community Expert , Apr 27, 2023 Apr 27, 2023

Hello,

These days it is a matter of time. There are a lot of submissions now, so you will just have to wait, I'm afraid! Especially if you submitted AI generated images!!  You can't speed up the process.

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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Hello,

These days it is a matter of time. There are a lot of submissions now, so you will just have to wait, I'm afraid! Especially if you submitted AI generated images!!  You can't speed up the process.

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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I see that you're a first time visitor here in the Community Forum. While you're here, take a few minutes to peruse other recent posts, and you'll learn that review delays are a frequent topic here. Moderation of Generative AI assets is taking 1-2 months, due to the huge influx of such assets, many of them from contributors who have uploaded hundreds, or even thousands, at a time. There is nothing you can do hasten the process except be patient.

Jill C., Forum Volunteer

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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LATEST
quote

When I try to contact the operator, they redirect me to another operator, and then they write that everyone is busy.


By @an23770896ea95

Do not contact Adobe customer support for contributor problems.

 

As told by @ricky336, you just need to wait. Unfortunately, the waiting times are currently high. Adobe is working on the problem, but a solution is only coming slowly. There are probably still hundreds of thousands of assets waiting for moderation.

 

As soon as your ID is confirmed, your assets will be moderated and moderation is in the order of submission.

ABAMBO | Hard- and Software Engineer | Photographer

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