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S
Sympnoia2961316799nm
Participant
November 9, 2024
Answered

My account has been deactivated

  • November 9, 2024
  • 3 replies
  • 538 views

Hello Adobe,

My account has been deactivated, and I don’t know why this happened. I believe I haven’t violated any Adobe policies, as I create 100% original designs. If you believe I’ve committed plagiarism, please provide an example of the design in question, and I can prove it is my own, as I also sell my work on other marketplaces.

Secondly, if this issue is related to "download bombing," please consider reducing the earnings from those downloads rather than penalizing my account. I am not concerned about reduced earnings as long as my account can be reactivated.

I apologize if there was any unintended error on my part. I promise that if my account is reinstated, I will be more cautious and will not repeat any mistakes.

Please give me a second chance.

Thank you.

 

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Correct answer Abambo
quote

How many assets you upload each day?


By @AlphaG.

There is no relation between the number of uploads and the account blocking. Accounts get blocked when Adobe is suspecting activity that is against the contributor terms and conditions. Uploading assets is a normal operation.

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 11, 2024

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
    A
    AlphaG.
    Participant
    November 10, 2024

    How many assets you upload each day?

    S
    Sympnoia2961316799nmAuthor
    Participant
    November 10, 2024

    I haven't uploaded it for 2 months

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    November 9, 2024

    This isn't how it works, I'm afraid. We are not Adobe but contributors yourself. You're only option is to respond to the Contact us link and ask for details. You will probably receive an automatic reply in response. Meanwhile, all you can do is wait until Adobe completes its investigation of your account. It can take a while, depending on how many investigations are ahead of yours.

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