my account is deactivated what should i do?

Question

Hey good Folks!

My Account was deactivated out of the blue! I Got an email saying your account was deactivated ( in the email the reason was not mentioned).

I have contact Adobe through 'Contact us' Link, and i got case update stating general message (also no mention of reason why i got suspended)

So can you guide me what should i do?

Option 1: Wait till i get another email stating the reason of account suspension? and How should i know if there will be a second email?

Option 2: Should i email Adobe for Appeal process

P.S. I have already got a reply following "Contact Us" link , will i get another reply?

Jill_C · Accepted Answer

Its been now 4 months since account deactivated what should i do will it ever open?It seems unlikely, but no one here in the Contributor Community can answer that question.

daniellei4510 · Answer

A ticket was created when you used the Contact Us link. There is no need to contact Adobe again. They will get back to you after their investigation is completed. Be sure to check your Junk/Trash folder in the meantime to make sure you don't miss their response. But, since you did in fact note that you received a follow-up email, that probably won't be an issue.

You can't really start an appeal for an unknown issue and it's possible your account will be reinstated when the investigation is complete. That can take awhile, depending on the number of accounts being investigated in front of yours.

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