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Iva255385462ycr
Participant
May 31, 2024
Answered

My account was blocked

  • May 31, 2024
  • 3 replies
  • 2345 views

Gosh. So shocked. All the work, everything, i got email without any reason 

 

 

I did nothing against the guidelines.  Ever. I work with shutterstock and getty and i have never had issue and its the same images.

 

Please how did you guys did if this happened. I contactes adobe but I lost all my trust. 

 

And yeah they erased all I earned and did not claim, isn't this stealing??

 

I am ...shocked.

 

Thanks for your experience 

 

Iva

Correct answer Abambo
quote

All the work, everything, i got email without any reason 

 


By @Iva255385462ycr

There is a reason given. If you did not get a reason, contact Adobe Contributor support, by clicking the link on your blocking screen.

quote

I did nothing against the guidelines.  Ever. I work with shutterstock and getty and i have never had issue and its the same images.


By @Iva255385462ycr

Shutterstock and Getty are different companies. That argument is like I take the highway in Germany and never got a speed ticket! Now, in Belgium, I get plenty of them. (Germany has no general speed limit, Belgium has one at 120km/h, sometimes 100km/h)

quote

And yeah they erased all I earned and did not claim, isn't this stealing??


By @Iva255385462ycr

No, not if the amount earned has been earned by violating the contributor terms. Check the terms, withholding payouts is part of them.

 

But basically, the facts are:

  1. We do not know why your account has been suspended.
  2. We have no insight into Adobe's reasoning for your account.
  3. Adobe will not discuss your case in this public forum.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

3 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
May 31, 2024
quote

All the work, everything, i got email without any reason 

 


By @Iva255385462ycr

There is a reason given. If you did not get a reason, contact Adobe Contributor support, by clicking the link on your blocking screen.

quote

I did nothing against the guidelines.  Ever. I work with shutterstock and getty and i have never had issue and its the same images.


By @Iva255385462ycr

Shutterstock and Getty are different companies. That argument is like I take the highway in Germany and never got a speed ticket! Now, in Belgium, I get plenty of them. (Germany has no general speed limit, Belgium has one at 120km/h, sometimes 100km/h)

quote

And yeah they erased all I earned and did not claim, isn't this stealing??


By @Iva255385462ycr

No, not if the amount earned has been earned by violating the contributor terms. Check the terms, withholding payouts is part of them.

 

But basically, the facts are:

  1. We do not know why your account has been suspended.
  2. We have no insight into Adobe's reasoning for your account.
  3. Adobe will not discuss your case in this public forum.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
    S
    sebastian_9717
    Participant
    March 6, 2025

    What is going on😭

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    May 31, 2024

    You're certainly welcome to vent, but there is nothing we as contributors ourselves can do to be of help other than doing @Jill_C recommended. Good luck.

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    I
    Iva255385462ycrAuthor
    Participant
    May 31, 2024

    Thank you, I know the guidelines, I read other threads, I wrote to adobe and I did nothing wrong mainly.

     

    As I mentioned I would love to hear from other photographers who went through this.

     

    Its shocking really.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 31, 2024

    Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
    1) Suspicious sales or refund activity.
    2) Content spamming or fraud.
    3) Receipt of an official infringement complaint or "take down" notice.
    4) Suspected violation of Stock Contributor User Terms.
    https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

     

    • Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact
    • An audit of your account may take several weeks. 
    • Be patient & work on other projects while you wait for the results.
    • Be cooperative and provide additional information if requested.
    • Check your email spam folder.

     

    Good luck.

     

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    May 31, 2024

    The only recourse is for you to use the Contact Us link on your account page and wait for a reply from Adobe. If sales were deducted from your account, that's an indication that they have detected fraudulent sales on your account. If they determine that you were involved in those fraudulent sales, your account will be closed permanently. If you weren't involved, your account will most likely be restored, less those fraudulent sales of course.

    Jill C., Forum Volunteer
    I
    Iva255385462ycrAuthor
    Participant
    May 31, 2024
    Ita not that they were removed, all page just disappeared and I got this horrific email. 

I did nothing. Nothing. Ten years photographer, mother, good person, all photos are mine, no AI, nothing. 

I find this so rude to deal with people, especially when its clearly their mistake.
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      May 31, 2024

      We won't comment on:

      quote
      I did nothing. Nothing. 
      By @Iva255385462ycr

      However: if your account gets suspended, it won't be accessible from the outside, and that is normal. And yes, it may appear to be rude to suspend accounts like this, but you need to know that if there are problems with your account, Adobe needs to react.  And there is always a reason for suspending someone, so stay calm and do as you were told to do.

       

      If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

      ABAMBO | Hard- and Software Engineer | Photographer
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