Known Participant

Answered

My account was suspended for the second time?

Forum|Forum|2 years ago
January 4, 2024
4 replies
3067 views

I received a message saying the account has been disabled?
What is the reason of this ? My account has been deactivated for the second time this year. There is no problem with me. Please check my account and reopen it. Don't let my efforts go in vain.

Every time I request payment my account is suspended. Stop this nonsense, we work for Adobe. We do not take any illegal action.

Correct answer Jill_C

I sent 2 e-mails and also wrote that there was a problem with the site. But there is no response, I'm still waiting.

Did you send emails or did you use the "contact us" link? You have already been advised to do. It takes time. Continuing to post here about the problem is not going to solve it. No one here has the authority or insider knowledge of Adobe's processes to do so.

RALPH_L

Community Expert

I'm sorry, but I do understand why the account was blocked. 300 images in two days and none on the other 29 days is highly suspicious. I'm afraid you will have to wait until the matter is proofed.

N

NepdaRAuthor

Known Participant

what's my fault ?
Isn't this my responsibility?
Why am I being punished?
If there is a problem with the sales, why is my account being penalized between Adobe and the customer? Do you find this illogical and absurd event normal?

RALPH_L

Community Expert

I did not say it is your fault. I am only saying I can see why Adobe might think "abnormal activity" which needs to be checked.

It does not do any good to complain. These are the terms we agreed to when opening our account.

Adobe Stock Contributor Agreement Additional Terms to Adobe.com Terms of Use

Abambo

Community Expert

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Community Expert

We are not Adobe employees. We are contributors like yourself. If you received a notice with a link to contact Adobe, respond and wait for a reply.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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NepdaRAuthor

Known Participant

I know this, but this topic is making me upset now.
You produce labor for hours and days. You are selling products.
Your account is suspended and it's not your fault?
You're the one doing penance when the problem is something else.

Abambo

Community Expert

What is the problem?

ABAMBO | Hard- and Software Engineer | Photographer

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NepdaRAuthor

Known Participant

I requested payment and my account was suspended again.

I had the same problem in 2023, it was solved after 10 days. But I also lived at the beginning of 2024. The problem is not caused by us, it is caused by your system, please solve my problem.

D

DailyLifeImages

Inspiring

Did you used the same payment method as for the last account?

Jill_C

Correct answer

Community Expert

I sent 2 e-mails and also wrote that there was a problem with the site. But there is no response, I'm still waiting.

Did you send emails or did you use the "contact us" link? You have already been advised to do. It takes time. Continuing to post here about the problem is not going to solve it. No one here has the authority or insider knowledge of Adobe's processes to do so.

Jill C., Forum Volunteer

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