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NepdaR
Known Participant
January 4, 2024
Answered

My account was suspended for the second time?

  • January 4, 2024
  • 4 replies
  • 3067 views

I received a message saying the account has been disabled?
What is the reason of this ? My account has been deactivated for the second time this year. There is no problem with me. Please check my account and reopen it. Don't let my efforts go in vain.

 

Every time I request payment my account is suspended. Stop this nonsense, we work for Adobe. We do not take any illegal action.

    Correct answer Jill_C

    I sent 2 e-mails and also wrote that there was a problem with the site. But there is no response, I'm still waiting.


    Did you send emails or did you use the "contact us" link? You have already been advised to do. It takes time. Continuing to post here about the problem is not going to solve it. No one here has the authority or insider knowledge of Adobe's processes to do so.

    4 replies

    RALPH_L
    Community Expert
    RALPH_LCommunity Expert
    Community Expert
    January 4, 2024

    I'm sorry, but I do understand why the account was blocked. 300 images in two days and none on the other 29 days is highly suspicious. I'm afraid you will have to wait until the matter is proofed.

      N
      NepdaRAuthor
      Known Participant
      January 4, 2024

      what's my fault ?
      Isn't this my responsibility?
      Why am I being punished?
      If there is a problem with the sales, why is my account being penalized between Adobe and the customer? Do you find this illogical and absurd event normal?

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      April 3, 2024

      Hey!

      Any update on your account? Is it unblocked or still blocked?

      My account was deactivated five days ago, and I haven't received any emails. The only notification I received was when I logged in: 'Dear contributor, your Adobe Stock contributor account has been deactivated. Please check your email for more information or contact us.'

      I'm still waiting for their email. I've also emailed them to inquire why my account was deactivated, but I haven't received any response from Adobe Stock yet.


      You should use the link to contact Adobe contributor support, do not e-mail them. E-mails have a high probability to getting lost. As for the Adobe e-mail, check your spam folder.

       

      If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

      ABAMBO | Hard- and Software Engineer | Photographer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 4, 2024

      If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

      ABAMBO | Hard- and Software Engineer | Photographer
      daniellei4510
      Community Expert
      daniellei4510Community Expert
      Community Expert
      January 4, 2024

      We are not Adobe employees. We are contributors like yourself. If you received a notice with a link to contact Adobe, respond and wait for a reply. 

      Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
      N
      NepdaRAuthor
      Known Participant
      January 4, 2024

      I know this, but this topic is making me upset now.
      You produce labor for hours and days. You are selling products.
      Your account is suspended and it's not your fault?
      You're the one doing penance when the problem is something else.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 4, 2024

      What is the problem?

      ABAMBO | Hard- and Software Engineer | Photographer
      N
      NepdaRAuthor
      Known Participant
      January 4, 2024

      I requested payment and my account was suspended again.

      I had the same problem in 2023, it was solved after 10 days. But I also lived at the beginning of 2024. The problem is not caused by us, it is caused by your system, please solve my problem.

      D
      DailyLifeImages
      Inspiring
      January 4, 2024

      Did you used the same payment method as for the last account?

      N
      NepdaRAuthor
      Known Participant
      January 4, 2024

      I'm doing the same thing I've been doing for the last 3 years.
      I save my money in my account and then send it in bulk.
      There is no change, everything is the same

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