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My earnings and my photo collections are missing

New Here ,
Jan 01, 2023 Jan 01, 2023

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I cannot see my earnings or the photo collections from the Dashboard. I have the filter settinsg to ALL time. Suppose i had around 10 dollars in earnings and now shows zero.

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Community Expert ,
Jan 01, 2023 Jan 01, 2023

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Are you sure to be logged on to the correct account? If yes, trying to reset the cookies and cleaning up the cache may help. If you still have trouble, I suggest, you contact Adobe contributor support on this. Need help? (Stock Contributor Support) 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 03, 2023 Jan 03, 2023

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I did nothing worls.

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Adobe Employee ,
Jan 02, 2023 Jan 02, 2023

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The default setting in the contributor portal is "This Year" for statistics at the top of the dashboard. You will need to manually change that to "Lifetime" each time you visit the portal. Since the new year is only a couple of days old now (Happy New Year!) the results most people see by default will likely be significantly lower than they were on December 31. 

 

-Mat Hayward 

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Community Expert ,
Jan 02, 2023 Jan 02, 2023

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The 12-Week Trend and the available earnings should still be the same. As for the rest, on January 1, looking at the year's statistics will be for most of us depressing… 🙂

 

Happy New Year!

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 03, 2023 Jan 03, 2023

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I set it to lifetime but othing changed.

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New Here ,
Jan 03, 2023 Jan 03, 2023

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I got it. Seems I had different account after all. Thank you.

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