My earnings and my photo collections are missing

[itqaserv]

I cannot see my earnings or the photo collections from the Dashboard. I have the filter settinsg to ALL time. Suppose i had around 10 dollars in earnings and now shows zero.

[Abambo]

Are you sure to be logged on to the correct account? If yes, trying to reset the cookies and cleaning up the cache may help. If you still have trouble, I suggest, you contact Adobe contributor support on this. Need help? (Stock Contributor Support) 

[itqaserv]

I did nothing worls.

[MatHayward]

The default setting in the contributor portal is "This Year" for statistics at the top of the dashboard. You will need to manually change that to "Lifetime" each time you visit the portal. Since the new year is only a couple of days old now (Happy New Year!) the results most people see by default will likely be significantly lower than they were on December 31. 

-Mat Hayward 

[Abambo]

The 12-Week Trend and the available earnings should still be the same. As for the rest, on January 1, looking at the year's statistics will be for most of us depressing… 🙂

Happy New Year!

[itqaserv]

I set it to lifetime but othing changed.

[itqaserv]

I got it. Seems I had different account after all. Thank you.