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snezhanaz8599110
snezhanaz8599110
Participant
December 16, 2016
Answered

My photos disappeared

  • December 16, 2016
  • 6 replies
  • 4631 views

Hello. I just started to use your stock, I send few photos, and it was Ok, but then, when I already had 1 photo in my portfolio, I send more 10 photos, and when I check my account in few days I see that I have no photos at all. It is very strange because at least I had 1 in my portfolio already,  what happened also with those photos that I have sended already. Al of them just disappeared. Can you help me please to solf this problem? Thank you!

This topic has been closed for replies.
Correct answer Mat Hayward

You are likely logged in with a different Adobe ID than the one you uploaded your content to. Submit a request for support by clicking the contact us link at the bottom of the contributor portal and we will help investigate.

-Mat

6 replies

ajohnson9072
ajohnson9072
Participant
June 9, 2020

My uploaded images were approved for sale on June 2nd.  Now all of them have disappeared.  Please explain where my photos are.  Thanks. 

    A
    Anonymous
    October 19, 2019

    Hi I have same issue and i have not used any other ID besides the one i have.

      K
      kevinj81079997
      Participant
      September 13, 2018

      Same thing has happened to me? uploaded photos on the 25th of August , received confirmation emails to say my file is approved for sale ? and now all have disappeared... even ones I uploaded in May

      any suggestions on whats going on?

      M
      Mat HaywardCorrect answer
      Inspiring
      September 20, 2018

      You are likely logged in with a different Adobe ID than the one you uploaded your content to. Submit a request for support by clicking the contact us link at the bottom of the contributor portal and we will help investigate.

      -Mat

      T
      terrance_tinotev78512704
      Participant
      August 13, 2018

      My photos are missing, over 20 of them. i spent the whole night uploading now i cant find any. I do not have multiple accounts.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      August 13, 2018

      Your pictures should be any where here:

      ABAMBO | Hard- and Software Engineer | Photographer
      zachw57545167
      zachw57545167
      Participant
      August 29, 2017

      The exact same thing just happened to me. I spend a few hours this evening uploading roughly twenty photos to Adobe Stock. I then went to upload a video file through the FTP and after it appeared for tagging and titling, it said file had an error. I could not resolve the error so I closed the tab and opened it up again and the file was gone, so I just reconnected to the FTP and uploaded again with no errors however it made me upload my ID again as if it was the first time uploading. I then went to look at my profile thinking it was strange that I had to upload my ID again and to my surprise all twenty images up for review were gone, my browser history looked the same as snezhanaz8599110 and I have no emails of any uploads. Very frustrating to have spent hours tonight on something that isn't resolved and looks like nothing has been done to follow up

      MatHayward
      Community Manager
      MatHaywardCommunity Manager
      Community Manager
      August 29, 2017

      Are you sure you used the same Adobe ID? It sounds to me like you have created an additional, new account.

      As for the OP, I just read that you have multiple Fotolia accounts. This is more than likely the cause for your issues, check all of your accounts. FYI, only one account is allowed per contributor so please contact support directly through Fotolia or Adobe Stock to have the extra account you don't need deleted.

      Thanks,

      Mat

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      December 16, 2016

      Hi,

      Did you download the images from Adobe Stock website?

      Regards,

      Sheena

      snezhanaz8599110
      snezhanaz8599110Author
      Participant
      December 16, 2016

      No, I downloaded my own images to Adobe stock, to my contributed account. There was already accepted 1 image, and I downloaded more 10 images, and next time when I go to my account, there have no images, even the one which already has accepted

      MatHayward
      Community Manager
      MatHaywardCommunity Manager
      Community Manager
      December 16, 2016

      There is no record of any content being uploaded to a contributor account associated with your Adobe ID. Is it possible you have a different email address associated with your contributor account? Please submit a support ticket and we can continue to look into this for you.

      -Mat

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