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Felipe27238793vghc
Participant
November 21, 2022
Question

My photos just disappeared after I bought a plan

  • November 21, 2022
  • 3 replies
  • 530 views

Hi, 

I always use the same email in Adobe Account and I've uploaded some photos to Adobe Stock. My profile is https://stock.adobe.com/br/contributor/207687662/felipe?load_type=author&prev_url=detail , but now I can't see or access my photos.

 

It seems to be with other contributor ID but I don't know why, because I always use the same email.

 

Where is my photos? Please can anyone help me? How can I talk to the offical support?

 

Thanks in advance.

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 21, 2022

Use Ctrl + Shift + Delete to hard refresh your browser. 

When prompted clear cached data and cookies. 

This should log you out of Adobe.

Log-in again manually (not Google) with your proper ID and password.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 21, 2022

Your profile is there.

 

What plan did you buy?

What happens when you go to https://contributor.stock.adobe.com?

 

For contacting contributor support, look here: Need help? (Stock Contributor Support) 

 

ABAMBO | Hard- and Software Engineer | Photographer
F
Felipe27238793vghcAuthor
Participant
November 21, 2022

When I go to the contributor page I see ZERO downloads (lifetime filter active), and ZERO availabe earnings (but I've already sold 2 photos).

 

When I click on My Portfolio the opened link is https://stock.adobe.com/contributor/undefined/Felipe . Notice the UNDEFINED in the link.... But it is now that I linked my Google Account, because just before that my contributor ID in the portfolio link was different than 207687662.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 21, 2022

Contact contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
M
michalkociumbas
Participating Frequently
November 21, 2022

Could you re-login or try another browser (or clear cache)? I can see some photos in your portfolio.

F
Felipe27238793vghcAuthor
Participant
November 21, 2022

I also can see photos in that portfolio, but in my account Adobe does not show me that photos as mine.

M
michalkociumbas
Participating Frequently
November 21, 2022

I can tell you what I see - the author is "Felipe". Maybe you could double-check if you are using the same e-mail 🙂 (one I day used a "google login" and ended up with another account :). If everything is ok you may want to ask the support about it because from my end I don't see your e-mail and stuff. Or you can wait to see if someone had a similar problem in the past.

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