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Known Participant
August 4, 2021
Question

My product is not accepted.

  • August 4, 2021
  • 2 replies
  • 1744 views

Hello everyone,

My product has dimensions 6245 x 4415 with a pixel density of 534ppi. But it has been declined because for some of those reasons below: 

  • Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.
  • Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.
  • Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)
  • You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file.

So I don't know what I did wrong. I hope the community helps.

 

Thank you! 

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
August 5, 2021

Did you submit the vector file?

 

If so, take out all raster images and submit again. Vector files should contain only vector elements.

ABAMBO | Hard- and Software Engineer | Photographer
Known Participant
August 5, 2021

Yes. I submitted both vector files and jpeg images.

Abambo
Community Expert
Community Expert
August 5, 2021

You submitted both vector and JPEG files as independent submissions or in one zip to submit a vector file with a preview?

ABAMBO | Hard- and Software Engineer | Photographer
PaintedKitty
Community Expert
Community Expert
August 5, 2021

Don't use any fancy special effects. When you make this compatible for Illustrator 10, those special effects might be giving your files issues.

Known Participant
August 5, 2021

I only used the notepaper texture to overlap the layer.