No one is reviewing and approving submitted images anymore?

[mirrormanxx]

I have 3 pages of content now that has to be reviewed and this has now taken several months without progress, please hire some more people if you are understaffed, and get around to this soon, otherwise there is really no business in this.

[Abambo]

You have to wait. There is no other solution to your problem, chat or not chat.

Incidentally: customers are complaining that they can only access customer support by chat, not by mail. You are complaining that there is not chat for contributor support.

[MatHayward · Accepted solution]

I am looking at your account @mrooke and I don't see the long wait on images you called out. Currently, you have 5 images pending review. Four of the five were uploaded and submitted on March 14. They were all reviewed 10 days later on March 24 and found to be non compliant with indexing,. At that time, they were all placed in the Remind To Complete section so you could make the necessary corrections. The images sat untouched in the reminder section until you re-submitted them on July 11. They have been pending review for 15 days. That is still a long time, but within the expected amount to wait. It's not unusual to wait 6-8 weeks these days, but I've not seen any go longer than 2 months. 

Your fifth file was submitted on July 18. 

-Mat Hayward 

[Abambo]

You should put up signs like in Disneyland. Waiting time from this point on: 20 days. 🤔

Or as with some authorities: two million three hundred thousand seventy-six pictures are waiting for moderation in front of your picture. 😂

[mrooke]

Hi @MatHayward 

I have 3 images that were submitted 5 months ago. Still in review. 

As far as I recall, I have had no reminders to correct. I ahve simply submitted them, and left them. then I checked recently and they're still awaiting. 

M

[Jill_C]

Did you submit those images at the same time that you uploaded them? When you look at images on the "In Review" tab on your account the message "Submitted x months ago" is actually the upload date, not the submission date. Are your images on the "In review" tab or the "Reminder" tab?

[Abambo]

I have 3 images that were submitted 5 months ago. Still in review. 

By @mrooke

So rthey are in the review tab: https://contributor.stock.adobe.com/uploads/review ?

As far as I recall, I have had no reminders to correct. 

By @mrooke

Check this link (not as far as I recall!): https://contributor.stock.adobe.com/uploads/reminder

The date that is shown, is the upload date, not the submission date, even if it falsly claims submission.

[Hope Inc.]

In the same boat. Have had a bunch of assets in review since March. Would've not been an issue if there was no cap on the number of submissions of images to get reviewed, but since there is a cap on that, I have only been able to get my first batch of images approved so far in 4 months and haven't been able to send more for review either so its safe to assume it will take months more before I can submit again after the current batch is processed. I just dont want to upload batches only 3-4 times a year, which is how it is going at the current rate. Hope the reviewing process gets sped up or at least the submissions be open so we can have a continuous flow of images denied or accepted.

[Abambo]

There is a cap because people flooded the review queue. The cap has been instaured to be able to review assets from every contributor. According to Mat, waiting time before moderation may be around two months. 

[Jill_C]

If there was no cap on submissions, the review delay problem would actually be far worse! Adobe has implemented the cap to incentivize contributors to upload only their best works and no similars. Perhaps you should take a close look at your submissions in the review queue and decide if they're likely to be accepted. If not, delete them and submit other, better assets.