No Prompt to Upload Government Issued ID

Forum|Forum|8 years ago
May 8, 2017
3 replies
1454 views

Hi,

I have recently signed up to be a contributor on Adobe Stock. I understand that when you go to Upload pictures to Adobe Stock, you will be prompted to upload a government issued ID for verification. When I click on Upload, I get no pop-up or prompt to produce any ID. It says Drag and Drop Files or Browse. If I do drag and drop files or add them through the Browse option, the only thing that happens is a shadow on the left of the screen with a camera icon and a circle rotating around it and saying 1 Upload Remaining... Again no prompt for an ID. And the files never upload either, even if I leave it for hours, probably because my ID has yet to be verified.

I’ve tried talking with people through the support chat option and they were unable to help me. Also in the Contact US form the Submit button doesn’t seem to work. So I’m sorry if this is the inappropriate place to ask for help, but I’m a bit stuck. Please can you help.

Thanks,

Elizabeth.

Contributors

This topic has been closed for replies.

Correct answer MatHayward

Please try using a different browser. I'm sorry for the inconvenience.

E

EMFA16Author

Participant

That worked. I was using Internet Explorer 10. I'm now using Mozilla Firefox and no problems.

Thanks alot.

MatHayward

Legend

You need to click upload and then actual add an image to submit. Once you do that, the popup should appear prompting you to add your ID card with a link included.

-Mat

E

EMFA16Author

Participant

Thanks Mat.

I have tried this multiple times and I never get any popup or prompt to add an ID. I don't have any pop up blocker switched on. The only thing that happens when I upload an image is a shadow on the left of the screen with a camera icon and a circle rotating around it saying 1 Upload Remaining... Nothing happens after that.

MatHayward

Legend

Dear Mat,

It seems like there is bug or something, I do not see any bars on Contributor Account page, here is how it looks like (removed my personal data from screenshot), also there is no confirmation that my ID has been approved or rejected here, just email that I received.