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No reply from adobetax@adobe.com on amount of withholding for the year 2019

New Here ,
Jun 15, 2020 Jun 15, 2020

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Being an Adobe contributor and non-US citizen I am trying to reach adobetax@adobe.com to receive document about my earnings and amount of withholding (for tax purpose) for the year 2019 (instead of the 1042-S form) and avoid double taxing as it is stated here: https://helpx.adobe.com/stock/contributor/help/Taxes-non-US-citizens.html "We provide a letter to report statistics for the year for local tax purposes upon request to adobetax@adobe.com" but I haven't get any response since April.


I have tried to chat with support agents, called Adobe but no results - everyone is pointing to send email to adobetax@adobe.com. But no answer from there even if sending from my other email address.


Do you have any suggestions on how to receive the required information?







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