Known Participant

Question

Non payment/cancelled payment by adobe

Forum|Forum|2 years ago
January 31, 2024
3 replies
867 views

Adobe has cancelled a scheduled payment for no reason. How do you deal with organisation?

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Abambo

Community Expert

Did the payment request at any moment change it's status to done? What is your region? What was your requested payment agent (PayPal, Skrill, Payoneer)?

It may happen that the payment agent refuses the payment and then the amount gets credited back into your account.

ABAMBO | Hard- and Software Engineer | Photographer

robm2001Author

Known Participant

Payoneer works with my Getty account these last 10 years, what's the difference?

Abambo

Community Expert

Paypal worked also in some regions, before they changed the rules. I have no idea what the problem may be, but you could ask Payoneer if there was trouble with the payment.

You did not answer my questions but expect a correct answer. I could speculate, but won't do that.

ABAMBO | Hard- and Software Engineer | Photographer

RALPH_L

Community Expert

What do you mean they caneled it? You have not shown us anything which implies that it has been canceled. Your "template" answer say that you will receive payment. Are the funds still shown on your account? If they are, then just repeat your request for payment. If they are not, check your payment report. If they are shown as being payed, then check with the support of Paypal or Payoneer. Check with Adobe again using the "Contact Us" link from your dashboard.

robm2001Author

Known Participant

You seem confused Ralph. What do you mean I have not shown you anything. Do you expect me to screen grab my royalty page which shows the cancellation? Come on Ralph. I am sharing my experience, what's difficult to understand?

Abambo

Community Expert

No need to be snappy. We are here to help. @RALPH_L just points to one possibility.

Do you expect me to screen grab my royalty page which shows the cancellation?

By @robm2001

That would have been indeed helpful.

Your message from Adobe Stock Contributor Support shows me, that they did neither understand your problem.

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Community Expert

Adobe doesn't cancel a payment without reason. If you received a Contact link, respond to it and ask for details. Adobe will eventually respond.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

robm2001Author

Known Participant

Incorrect, that's EXACTLY what they did after numerous emails asking why they were not doing what they said they would do. After 30 days they just cancelled it so no explanation whatsoever from adobe, no response except a boilerplate email.

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