Open Adobe Case and Nobody is giving me support

Forum|Forum|2 years ago
April 27, 2023
3 replies
448 views

I have an open case about my account of Contributor. One specialist answered me but didn't reply or gave me any solution.

In the chat they are always busy and I can never talk with anybody.

The issue still there and nobody in Adobe is helping me.

This topic has been closed for replies.

Nancy OShea

Community Expert

Log-in to your Contributor page with another web device/browser that accepts cookies and does not have script blockers or VPN enabled. I use desktop Firefox or Chrome without issues.

https://contributor.stock.adobe.com/portfolio

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

If you don't hear anything within 10 business days (check your spam folder for a reply), send a follow-up query from your Contributor page.

Stock Contributor Support: https://contributor.stock.adobe.com/contact

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

In the chat they are always busy and I can never talk with anybody.

By @astronäuticas29807967

The chat is not for contributor support. Contributor support should be initiated via Need help? (Stock Contributor Support)

@astronäuticas29807967 wrote:

I have an open case about my account of Contributor. One specialist answered me but didn't reply or gave me any solution.

If they answered, they replied.

What is your issue? (do not post private data!)

ABAMBO | Hard- and Software Engineer | Photographer

astronäuticas29807967Author

Participant

Thank you for your reply, I'm going to have a look to the link.
They answered me to my email asking for more info, I sent back the email with the info and they never reply for months... that's why I tried the chat where they "sent" me to the specialist but again, they never reply again.

The issue is that I'm receiving emails about sales but in the website my portfolio is empty and my sales are 0... I can't see the images that I have uploaded for sale and can't see the sales even if I have few emails about "you made a sale".