Option to upload photos and videos using SFTP disappeared

Forum|Forum|1 year ago
June 18, 2024
3 replies
2420 views

I want to upload my illustrations using SFTP.
It worked successfully since yesterday. Now that option disappeared and I can't connect to SFTP server using existing credentials anymore.

Correct answer sana322

Technical support response to the same problem

Thanks for your message. I would like to inform you that only qualified accounts can use SFTP to upload files.If you do not see the SFTP upload option in the contributor portal, you will need to use the drag and drop method and upload your files directly via the portal. To do this, click the upload button in the upper right corner, then simply drag and drop your files into the blue upload circle.
Details regarding the criteria for qualifying for the SFTP upload option can't be specified.

S

sana322Correct answer

Participant

Technical support response to the same problem

Thanks for your message. I would like to inform you that only qualified accounts can use SFTP to upload files.If you do not see the SFTP upload option in the contributor portal, you will need to use the drag and drop method and upload your files directly via the portal. To do this, click the upload button in the upper right corner, then simply drag and drop your files into the blue upload circle.
Details regarding the criteria for qualifying for the SFTP upload option can't be specified.

Abambo

Community Expert

That appears to be clear.

ABAMBO | Hard- and Software Engineer | Photographer

D

denaliNM

Participating Frequently

I was able to upload 4MB photos by drag & drop for testing but not 3GB video which is what I really want to do.

By @denaliNM

You should retry with an asset under 2 Gb, but near to 2 Gb..

Will do. Thank you!

S

Sergey38123792g296

Participant

Same happened to me and my wife. Different acocunts. It is definitely a new bug. It is definitely not a cache thing, nobody ever logged in there from the laptop i've tested. Tried switching to other network as well. Region: Turkey