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ugur.altnsy
Participating Frequently
March 1, 2023
Question

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  • March 1, 2023
  • 4 replies
  • 8679 views

Despite the stock photo I shared 16 days ago, I cannot view it on the computer and I get an error like the one below.

In other forums I read I was told to delete the cache, I tried logging in from incognito tab and it didn't work.

NOTE: Works on mobile devices

Tested Browsers;
- Opera (Mac OS)
- Opera(Windows)
- Chrome(Mac OS)
- Chrome(Windows)
- Safari(MacOs)

 

 

 

 

 

[Moderator moved the thread to the correct forum]

4 replies

iamademyuksel
Participant
September 18, 2024

We've entered the last quarter of 2024, and since I'm in Turkey, this situation is still ongoing. My friend @ugur.altnsy's post is still not visible in our country. This means that in a country with a population of 85 million, no one will be able to see my visuals. I’ve also read that there are other countries affected as well. I hope the political situation normalizes soon and this issue gets resolved.

Jill_C
Community Expert
Community Expert
September 18, 2024

It has nothing to do with politics. As I understand it, it's a legal issue of some sort which limits which assets Adobe can display in certain countries. 

Jill C., Forum Volunteer
Abambo
Community Expert
Community Expert
March 2, 2023

Let me see, if I did understand your problem: 

 

You are a contributor and have an asset accepted and you want to check on the other side, that it is open for sales?

 

You probably live in Turkey and Turkey is a respricted country, where not all assets are shown immediatly. Indeed, they will need a second level of moderation and that moderation only kicks in, if your asset has shown a decent success in the non-restricted regions. There is nothing you can do about that, except to wait for getting the right number of success to liberate some of your assets. 

ABAMBO | Hard- and Software Engineer | Photographer
ugur.altnsy
Participating Frequently
March 2, 2023

Yes, I am a contributor. All I have to do is wait? The page opens in browsers on mobile devices, not in computer browsers. What is your comment on this?


my phone is safari browser ->

Abambo
Community Expert
Community Expert
March 2, 2023

What is your region?

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
March 1, 2023

Did you receive an acknowledgment from Adobe that the image was accepted? Once you've uploaded it, it enters the Moderation queue for review, which can take anywhere from a few days to possibly as long as a month, depending on the asset type.

Jill C., Forum Volunteer
ugur.altnsy
Participating Frequently
March 1, 2023

Yes, I got approval on February 14, 2023

ugur.altnsy
Participating Frequently
March 1, 2023

WendellaBee
Adobe Employee
Adobe Employee
March 1, 2023

You'lll need to be signed into the Adobe Stock website to see the files available to you. Some locales limit what is available, you are in one of those locales.

ugur.altnsy
Participating Frequently
March 1, 2023

This is the stock photo I shared. Shouldn't it be visible to everyone in the store?

Abambo
Community Expert
Community Expert
March 2, 2023

No! There exist restricted countries, that do not show automatically all accepted assets. I suspect, that this is for staying compliant with local laws. It's, however, only a minor problem, as your asset is visible and for sale in most of the countries.

ABAMBO | Hard- and Software Engineer | Photographer