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New Here ,
Mar 01, 2023 Mar 01, 2023

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Despite the stock photo I shared 16 days ago, I cannot view it on the computer and I get an error like the one below.

In other forums I read I was told to delete the cache, I tried logging in from incognito tab and it didn't work.

NOTE: Works on mobile devices

Tested Browsers;
- Opera (Mac OS)
- Opera(Windows)
- Chrome(Mac OS)
- Chrome(Windows)
- Safari(MacOs)

 

 

 

 

Ekran Resmi 2023-03-01 21.41.18.png

 

[Moderator moved the thread to the correct forum]

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Troubleshooting

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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You'lll need to be signed into the Adobe Stock website to see the files available to you. Some locales limit what is available, you are in one of those locales.

EBQ

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New Here ,
Mar 01, 2023 Mar 01, 2023

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This is the stock photo I shared. Shouldn't it be visible to everyone in the store?

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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No! There exist restricted countries, that do not show automatically all accepted assets. I suspect, that this is for staying compliant with local laws. It's, however, only a minor problem, as your asset is visible and for sale in most of the countries.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Did you receive an acknowledgment from Adobe that the image was accepted? Once you've uploaded it, it enters the Moderation queue for review, which can take anywhere from a few days to possibly as long as a month, depending on the asset type.

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New Here ,
Mar 01, 2023 Mar 01, 2023

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Yes, I got approval on February 14, 2023

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New Here ,
Mar 01, 2023 Mar 01, 2023

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Ekran Resmi 2023-03-02 02.51.45.png

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Ah, let me see if I can find out what's going on here.

EBQ

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Adobe Employee ,
Mar 02, 2023 Mar 02, 2023

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LATEST

@uğur28521664kl5p  We value your feedback and I have forwarded your concerns to our product management team.

EBQ

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Let me see, if I did understand your problem: 

 

You are a contributor and have an asset accepted and you want to check on the other side, that it is open for sales?

 

You probably live in Turkey and Turkey is a respricted country, where not all assets are shown immediatly. Indeed, they will need a second level of moderation and that moderation only kicks in, if your asset has shown a decent success in the non-restricted regions. There is nothing you can do about that, except to wait for getting the right number of success to liberate some of your assets. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 01, 2023 Mar 01, 2023

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Yes, I am a contributor. All I have to do is wait? The page opens in browsers on mobile devices, not in computer browsers. What is your comment on this?


my phone is safari browser ->

IMG_B4C4FDF53215-1.jpeg

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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What is your region?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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And as you are there: post the asset number or a link to the asset, so that I can have a look at it. I simply don't want to type...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 01, 2023 Mar 01, 2023

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Region: Turkey
Asset number: 571683610
Link: https://stock.adobe.com/en/stock-photo/id/571683610

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