Payment error

[frakibuix]

Dear supporters of the Adobe Help Center, first of all, I wish you all a good day. I have a small problem that I would like to consult you.

I got $4.87 dollars Firefly Bonus in my Adobe Stock account. Total $5.17 I clicked on the "payout" button and I chose "payoneer" as the payment withdraw option. I waited few days and finally got a status "payment error" in Adobe Stock. That money was not returned to the account. I didn't get any mail. I don't see that money anywhere.

what should I do now?

I wish you all a trouble free day.

Thanks

[Jill_C]

You are not addressing Adobe directly here in this forum. It appears to be a Payoneer error, so you should probably contact them. If you need additional support from Adobe, use the chat icon or "contact us" link at the bottom of your Dashboard page.

[frakibuix]

I think this is not Payoneer's fault as I have successfully withdrawn money through Payoneer before. This time the payment error is showing

[Abambo]

Don't assume that there can't be something wrong on the Payoneer side. The same argument can be made for Adobe: As Adobe has successfully sent money to Payoneer before, it can't have gone wrong this time.

Contact Payoneer, then contact Adobe contributor support. That's what needs to be done.

[Abambo]

The money will return to your account. You will need to check with Payoneer, if they accept payments to your account from a company like Adobe. If yes, check with Adobe contributor support. Need help? (Stock Contributor Support) 

[frakibuix]

I am waiting for 15 days but the money is still not returned. And I checked the money didn't go to Payoneer. I have successfully withdrawn money through Payoneer before. This time the payment error is showing

[Jill_C]

Did you communicate with Adobe using the link included above by @Abambo ?

[Abambo]

See here: https://community.adobe.com/t5/stock-contributors-discussions/payment-error/m-p/14124069#M70096

[frakibuix]

it's solve.
Thank you so much all for your valuable comment.

[Jill_C]

Can you indicate how it was solved? That info could be useful to other contributors who come here looking for answers in the future.

[frakibuix]

It sounds good thank you very much. Actually I thought that was a problem in adobe stock. I was right and I contact adobe stock support form (Contact us ) after that they are fix my problem. My payment is done now.

[Abambo]

But that does not tell us and the other users the cause: was it an error of yours (error in the e-mail of your PayPal account) or was it an error of Adobe (something went wrong on their side)?

[Abambo]

You're welcome.