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efvbgw55676411
efvbgw55676411
Participating Frequently
October 15, 2023
Answered

Payment from 1 Oct DONE, but i did not receive it!

  • October 15, 2023
  • 5 replies
  • 1567 views

Hi! I requested payment 1 Oct, and now ( 15 Oct) I still have not my money on PayPal! But in my profile this payment marked as DONE. Can you help me?

This topic has been closed for replies.
Correct answer Nancy OShea

The problem might be beyond Adobe's control.

What country do you reside in?

 

 

5 replies

F
FantasyCreatures
Participant
November 7, 2023
Hello, I have been a collaborator for 5 years and right now I have the same problem.
It says "payment done", since October 21, but as of this time that payment has not reached PayPal
I hope you update if you already solved it
greetings

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 7, 2023

What country are you in? Check with PayPal support.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
October 17, 2023

The problem might be beyond Adobe's control.

What country do you reside in?

 

 

Nancy O'Shea— Product User & Community Expert
efvbgw55676411
efvbgw55676411Author
Participating Frequently
October 17, 2023

So guys! My money BACK to my Adobe account. But! Transaction 'done' not 'canceled'. Wtf it is? Can somebody tell me?

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
October 17, 2023

No, as indicated above, we are fellow Contributors and have no ability to look into your account. Contact Adobe via the "contact us" link at the bottom of your Dashboard page. Use the drop-down arrow and select Payment, Taxes and Bonus Program. Then select Other and describe what the problem is.

Jill C., Forum Volunteer
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 15, 2023

You should wait at least 15 BUSINESS days to receive royalty payments. 

 

 

 

Nancy O'Shea— Product User & Community Expert
efvbgw55676411
efvbgw55676411Author
Participating Frequently
October 15, 2023

No. I should not. 7-10 businees days only. Or show me this rule.

Also in my adobe stock account this payment has mark DONE but I did not receive money.

efvbgw55676411
efvbgw55676411Author
Participating Frequently
October 16, 2023
quote

Also in my adobe stock account this payment has mark DONE but I did not receive money.


By @efvbgw55676411

Done means that Adobe did send the money. PayPal may need a day or to credit the money. And for some regions, PayPal changed the conditions so that you may need to change something with PayPal to get your money credited. Check this on the PayPal site, contact PayPal support, and then contact contributor support. Need help? (Stock Contributor Support) 

 

Contributor support answers by e-mail, so watch your spam folder. And contributor support is currently not very responsive, so allow for a week to pass before sending a second request.


Yes it is all reasoble. But it is realy missed payment... First, I thought maybe I did mistake with e-mail. But how I can check this e-mail? Adobe give me only 1) requeast date (1 Oct) 2) payment method (PayPal) 3) amount 4) status (done). So I know nothing about transaction date, transaction ID, transaction address... And I have no idea how I can know it. 

Also about their support - last time they just send me this.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
October 15, 2023

There can be a delay of a day or two before PayPal acknowledges the transfer. Is this your first payment?

Jill C., Forum Volunteer
efvbgw55676411
efvbgw55676411Author
Participating Frequently
October 15, 2023

No it is not my first payment! 10 years on stocks.

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