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D
Damianu
Participant
September 29, 2024
Question

Payments are marked as received

  • September 29, 2024
  • 3 replies
  • 183 views

Hello! Payments are marked as received, but in fact they were not received. What could be the problem?

- It's been about three weeks since the withdrawal request

- Yes, the amount is less than $25, but the withdrawal option was available.

This topic has been closed for replies.

3 replies

O
Olha37702522qpvp
Participant
October 1, 2024

Я маю таку ж проблему. Вже вдруге намагаюся вивести гроші, пише, що оплату виконано, але на PayPal нічого не прийшло. Першого разу гроші просто повернулися назад в акаунт Adobe, а другий раз поки ще немає ні там, ні там. Думаю, знову повернуться. Чому на PayPal не йдуть, не розумію. Щось, мабуть неправильно роблю. Написала в службу підтримки Adobe. Чекаю.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 30, 2024

Did you contact your bank (Paypal, Payoneer, Skrill) and ask them what happened?

 

 

Nancy O'Shea— Product User & Community Expert
D
DamianuAuthor
Participant
October 1, 2024

Yes, I contacted PayPal support regarding all transactions that are pending, declined, or completed. I was told that there were no transactions from Adobe Stock.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
September 29, 2024

Both payments were not received? One is over a year old. Use the "Contact Us" link on your account page to reach the Adobe Stock Contributor Support team. Choose the option for Payment, taxes and bonus program.

Jill C., Forum Volunteer
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