Inspiring

Answered

payout could not be completed

Forum|Forum|4 years ago
August 19, 2021
4 replies
950 views

I am a contributor and I tried several times to send my earnings to my paypal account but it failed with this message: payout could not be completed. The amount is enough money.

This topic has been closed for replies.

Correct answer videologio

Today my earning were sent to my paypal account!

V

videologioAuthorCorrect answer

Inspiring

Today my earning were sent to my paypal account!

MatHayward

Legend

I checked your account and everything looks fine to me. If you haven't already done so, please submit a request for support via the contact us link at the bottom of the contributor portal to activate a case and we can look into this for you.

thank you,

Mat Hayward

V

videologioAuthor

Inspiring

Thanks Mat

I have contacted support about 3 times last 2 weeks but noone answered.

Abambo

Community Expert

Check your spam folder. Adobe support responds quite rapidly.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Assuming royalties are well over $25 USD, have you completed your tax withholding forms and submitted them to Stock? You must do that before you can get paid.

Nancy O'Shea— Product User & Community Expert

V

videologioAuthor

Inspiring

The status of my tax information is Validated. I ve been paid multiple times in the past too.

Abambo

Community Expert

You should contact contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

You need $25 of available royalties to request a payout.

ABAMBO | Hard- and Software Engineer | Photographer

V

videologioAuthor

Inspiring

There is much more than $25

Abambo

Community Expert

That's in contradiction with your first message: The amount is enough money.

I suggest you contact contributor support: Need help? (Stock Contributor Support) They have insight into your account and can hopefully tell you what is wrong.

ABAMBO | Hard- and Software Engineer | Photographer

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