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Peiqi
Peiqi
Participant
February 1, 2024
Question

Payout issue

  • February 1, 2024
  • 2 replies
  • 216 views

Hi , I would like to ask for help. I have an issue with my payout process.

1. I want to pay out the money, I click payout and type the full amount.

2. When I do this the available earnings turn to zero

3. The payment status is changed to pending

4. I waited for a couple of days, and the status changed to 'Payment done' as you can see in the image

5. I checked my PayPal in a couple of days, and no money was transferred to my account.

6. When checking the dashboard 'the available earnings' returns back the money from zero to the full amount.

7. I think there might be something wrong, so I redo the process again.

8. However, the result still the same, I cannot get my money

 

I'm not sure what is the problem with the payout process, I'm in Thailand not sure whether PayPal / Adobe for Thailand has another regulation or not, please help me check. Thank you so much

    This topic has been closed for replies.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 1, 2024
    quote

    I'm not sure what is the problem with the payout process, I'm in Thailand not sure whether PayPal / Adobe for Thailand has another regulation or not, please help me check. Thank you so much

     

    By @Peiqi

    You need to check your PayPal conditions. You need a specific account type to receive payouts in Thailand. Best is to look at the PayPal site for Thailand and ask the PayPal support if you have questions regarding this.

     

    The situation is new, so if before this you succeeded in transferring money, it won't work the same now. https://www.paypal.com/th/webapps/mpp/thailand-relaunch-faq?locale.x=en_TH

    ABAMBO | Hard- and Software Engineer | Photographer
      Peiqi
      PeiqiAuthor
      Participant
      February 2, 2024

      Thank you, I will check this

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 1, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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