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Катерина Спіжевска
Participant
February 3, 2024
Answered

Paypal

  • February 3, 2024
  • 3 replies
  • 1122 views

It is written that the payment has been made, but the money has not arrived on PayPal

 

[Moderator moved the thread to the correct forum]

This topic has been closed for replies.
Correct answer Nancy OShea

This is from the PayPal community.

Expansion of services for Ukraine Personal Accounts (send & receive funds between friends & family)

https://www.paypal.com/ua/cshelp/article/HELP1003

 

Ukraine accounts still can't do commercial transactions or receive goods/services payments which includes withdrawals from Adobe Stock as they would be sent as payments for goods/services.

 

Perhaps you can set up another account with Payoneer or Skrill to receive funds from Adobe Stock.

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

 

Hope that helps.

 

3 replies

A
Alien338316527iz7
Participant
August 17, 2024

Підкажіть, чи повернули вам кошти? Зараз така ж проблема виникла вивела на пейпал і не знала, що так неможна. і у який способ ви виводите тепер кошти?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 18, 2024
quote

Can you tell me if the funds have been returned to you? Now the same problem arose brought to paypal and didn't know that it was impossible. and in what way do you withdraw funds now?


By @Alien338316527iz7

It takes up to a month for PayPal to refund the money.

 

You could check Payoneer for retrieving the funds.

ABAMBO | Hard- and Software Engineer | Photographer
A
Alien338316527iz7
Participant
August 18, 2024

Дякую! Вже займаюсь тим, що створюю Payoneer аккаунт

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 4, 2024

This is from the PayPal community.

Expansion of services for Ukraine Personal Accounts (send & receive funds between friends & family)

https://www.paypal.com/ua/cshelp/article/HELP1003

 

Ukraine accounts still can't do commercial transactions or receive goods/services payments which includes withdrawals from Adobe Stock as they would be sent as payments for goods/services.

 

Perhaps you can set up another account with Payoneer or Skrill to receive funds from Adobe Stock.

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
К
Катерина СпіжевскаAuthor
Participant
February 4, 2024

Now I have to wait for the money to be returned to my Adobe Stock account?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 4, 2024
quote

Now I have to wait for the money to be returned to my Adobe Stock account?


By @Катерина Спіжевска


Yes!

ABAMBO | Hard- and Software Engineer | Photographer
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    February 3, 2024

    It can take a few days - how long have you waited?

    Jill C., Forum Volunteer
    К
    Катерина СпіжевскаAuthor
    Participant
    February 3, 2024

    2-3 days have passed since it was written that the payment was sent

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 3, 2024

    Check the terms and conditions for PayPal. It looks that for some regions, PayPal has changed the conditions for accepting money from companies for services rendered. If there is nothing to see, contact PayPal support.

     

    If PayPal refuses to accept the money, they will send it back to Adobe and Adobe will credit your account again. At that time, you can do a second attempt. But you will need to know why the payment failed the first time, or you will run in circles.

     

    ABAMBO | Hard- and Software Engineer | Photographer
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