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Participant
September 7, 2021
Question

Problemas con La tarjeta de ID

  • September 7, 2021
  • 2 replies
  • 432 views

No puedo subir imágenes como contribuidor en AdobeStock. Me sale el siguiente mensaje "Tu tarjeta de ID ha sido rechazada. Envía otra antes de continuar" alguien sabe porque? O que puedo hacer?  

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2 replies

jacquelingphoto2017
Community Expert
Community Expert
September 8, 2021

Hi @FigueroaC ,

Your ID will not upload if the photograph is not clear. It might not upload if the exp. date is not current, or if it does not show to be a valid government issued ID. If all the above criteria is met, please contact Adobe for assistance using the link @Nancy OShea gave you or the contact information on the same page you're trying to upload your ID from.

Best wishes

JG

Nancy OShea
Community Expert
Community Expert
September 7, 2021

I don't know why your ID card is rejected.  Did you submit a valid JPG file?  Did you try submitting your ID again from your Contributor's panel?


If you continue to have trouble, please contact Stock Contributor Support:

https://contributor.stock.adobe.com/en/contact

 

Nancy O'Shea— Product User & Community Expert