Problems connecting to the FTP server

New Here ,
Jul 13, 2022 Jul 13, 2022

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Hello,

I haven't uploaded in a loong time due to personal reasons but now I was trying top connect to submit a new batch and am having problems connecting to the FTP server (I also have videos I want to upload). Have done everything descrieb in learn more on the upload page, like introducing the sftp://sftp.contributor.adobestock.com address, ID and generated password but it gives the following result even after I have raised the timeout from 20 second to 100 (before it just timed out):

 

Status: Connecting to sftp.contributor.adobestock.com...
Response: fzSftp started, protocol_version=11
Command: open "203744280@sftp.contributor.adobestock.com" 22
Error: Could not connect to server
Status: Waiting to retry...

 

Have tried Cyberduck aswell as another custom ftp client and all of them time out.

 

Any solution?

Am I missing something?

I used to be able to connect really easy but it has been more than a year since my last upload.

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Contributors , Troubleshooting

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Explorer ,
Jul 27, 2022 Jul 27, 2022

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I have never been able to connect. 

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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I'm having issues connecting via filezilla too.  So are a few other contributers according to posts on another forum

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Community Beginner ,
Jul 27, 2022 Jul 27, 2022

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Raised a call with Adobe tech support - they are aware of the issue and are working on it. 

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Community Expert ,
Jul 27, 2022 Jul 27, 2022

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LATEST

Adobe might be performing system maintenance.  Suggest you try again later.

In the meantime, you can view the system status report below for updates.

https://status.adobe.com/

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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