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Utku Eren
Participating Frequently
June 27, 2023
Answered

Quality Loss When Uploading

  • June 27, 2023
  • 3 replies
  • 3840 views

Hello. I upload my photos by drag and drop, but when uploading the files, the files lose resolution and quality, what can I do?

 

Note: The example is in below.

    Correct answer Test Screen Name

     No - the photos do not lose quality. You see a "thumbnail", a reduced version of your image. This is important for people with thousands of images. Adobe will never give you the full file again, only someone who buys a license will get it. 

    3 replies

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    October 15, 2025

    Do you have a question for the community? Why did you post this image?

    Jill C., Forum Volunteer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    June 28, 2023

    Adobe does not modify your file and when accepted, it will go straight to the database. Buyers get the original file as you have submitted it. So, this isn't really a problem. The display will always be a web optimized picture, for speed and bandwidth use.

    ABAMBO | Hard- and Software Engineer | Photographer
      T
      Test Screen NameCorrect answer
      Legend
      June 27, 2023

       No - the photos do not lose quality. You see a "thumbnail", a reduced version of your image. This is important for people with thousands of images. Adobe will never give you the full file again, only someone who buys a license will get it. 

        U
        Utku ErenAuthor
        Participating Frequently
        July 23, 2023

        What you say may be true, but even though the resolution of my photos is high, when I upload them, the resolution drops and they are rejected due to "Quality Issues". Do you have a suggestion for this situation?

        U
        Utku ErenAuthor
        Participating Frequently
        July 23, 2023
        quote

        What you say may be true, but even though the resolution of my photos is high, when I upload them, the resolution drops

        By @Utku Eren

        No, the resolution stays as is. The quality stays as is. The buyer gets exactly the picture you uploaded. Only the filename changed to an Adobe internal file name, like “AdobeStock_1234567”.

        quote

        (...) and they are rejected due to "Quality Issues". Do you have a suggestion for this situation?


        By @Utku Eren

        Check your pictures. Quality issues are not related to the resolution, but have other reasons, like artefacts, under/over exposure, composition etc.

         

        In your case, you have artefacts:

         

        I would even guess that you did a cutout to get rid of the background. Even though you did a good job, I think that I see some errors in the corners, shadows, and texture.  Personally, I would have cleaned up also the dust particles, before submitting.

         

        In addition, I see compression artefacts, but that may well be because you recompressed to post here.


        For example, I submitted the image below and it was rejected due to "Quality Issues" I don't know if this is normal or not, I apologize for keeping you busy?

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