Skip to main content
Participating Frequently
June 27, 2023
Answered

Quality Loss When Uploading

  • June 27, 2023
  • 3 replies
  • 3870 views

Hello. I upload my photos by drag and drop, but when uploading the files, the files lose resolution and quality, what can I do?

 

Note: The example is in below.

Correct answer Test Screen Name

 No - the photos do not lose quality. You see a "thumbnail", a reduced version of your image. This is important for people with thousands of images. Adobe will never give you the full file again, only someone who buys a license will get it. 

3 replies

Jill_C
Community Expert
Community Expert
October 15, 2025

Do you have a question for the community? Why did you post this image?

Jill C., Forum Volunteer
Abambo
Community Expert
Community Expert
June 28, 2023

Adobe does not modify your file and when accepted, it will go straight to the database. Buyers get the original file as you have submitted it. So, this isn't really a problem. The display will always be a web optimized picture, for speed and bandwidth use.

ABAMBO | Hard- and Software Engineer | Photographer
Test Screen NameCorrect answer
Legend
June 27, 2023

 No - the photos do not lose quality. You see a "thumbnail", a reduced version of your image. This is important for people with thousands of images. Adobe will never give you the full file again, only someone who buys a license will get it. 

Utku ErenAuthor
Participating Frequently
July 23, 2023

What you say may be true, but even though the resolution of my photos is high, when I upload them, the resolution drops and they are rejected due to "Quality Issues". Do you have a suggestion for this situation?

Utku ErenAuthor
Participating Frequently
July 24, 2023

The quality issues have been highlighted in the above post by @Abambo 


So what can I improve in the picture below?