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Terkif001
Participating Frequently
May 10, 2025
Question

Question about deactivation

  • May 10, 2025
  • 1 reply
  • 784 views

Hello dear Adobe community,

 

my account has been deactivated for over two months now, and I still haven’t received any response to my inquiries. I know that you probably can’t help me directly here in the forum, but maybe someone has had a similar problem and can give me some helpful advice (so I don’t get even more discouraged).

I uploaded over 12,000 images, and since I wanted to build a reliable side income, I always tried my best to follow the guidelines. That’s why I was all the more shocked when I was told that I had supposedly violated them.

Nevertheless, I’m still hoping to get an answer—especially about what I might have done wrong and what steps I can take now.

Apart from the fact that I mainly uploaded AI-generated images, I also submitted around 2,000 photos and videos that I created myself.

So here’s my question: Can and should I resubmit my photographed images using a new account? Or is it better to wait for a response and hope that Adobe reactivates my account? I’d also like to know how often and at what intervals you think it’s appropriate to politely follow up with Adobe regarding my account status. I understand that you shouldn’t contact them too frequently, but surely there’s a reasonable timeframe after which it’s okay to ask again if they haven’t forgotten me?

I look forward to your answers and your help.

Best regards

1 reply

RALPH_L
Community Expert
RALPH_LCommunity Expert
Community Expert
May 10, 2025

You must wait. If you open a new account, your new account will get deactivated once discovered. There should be no problem in trying to contact Adobe after waiting two months. Use the appropriate means of contact to do so.

T
Terkif001Author
Participating Frequently
May 10, 2025

Ah ok, but it's frustrating that you have to wait so long. i think they could at least have left my photos up. I will politely ask again in the next few days if they have forgotten me.

Could it be that they have blocked me because I already have a second account?

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
May 10, 2025

Hello,
I have the feeling that the people at Adobe are a bit overwhelmed with the numerous AI images. but it is frustrating to be deactivated from one day to the next.

However, what puzzles me is that I still get messages that some pictures from my deactivated account have been deleted afterwards, even though my account has been deactivated and my pictures have been taken offline.

regarding my second account, i have not uploaded my pictures twice. the other account has 100% different pictures, so i am trying to work into a niche. God forbid I do something so rash and upload pictures twice.

Well, I guess I'll have to be patient.


Duplicate images are never okay. The fact that you received notice of removal of the duplicate images is probably a clue that your account has not yet been permanently suspended. You should be aware that Adobe recently changed their guidelines regarding multiple accounts. Multiple accounts are no longer allowed without express approval from Adobe, and multiple accounts with the same asset types has never been allowed.

Jill C., Forum Volunteer
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