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Terkif001
Participating Frequently
May 10, 2025
Question

Question about deactivation

  • May 10, 2025
  • 1 reply
  • 784 views

Hello dear Adobe community,

 

my account has been deactivated for over two months now, and I still haven’t received any response to my inquiries. I know that you probably can’t help me directly here in the forum, but maybe someone has had a similar problem and can give me some helpful advice (so I don’t get even more discouraged).

I uploaded over 12,000 images, and since I wanted to build a reliable side income, I always tried my best to follow the guidelines. That’s why I was all the more shocked when I was told that I had supposedly violated them.

Nevertheless, I’m still hoping to get an answer—especially about what I might have done wrong and what steps I can take now.

Apart from the fact that I mainly uploaded AI-generated images, I also submitted around 2,000 photos and videos that I created myself.

So here’s my question: Can and should I resubmit my photographed images using a new account? Or is it better to wait for a response and hope that Adobe reactivates my account? I’d also like to know how often and at what intervals you think it’s appropriate to politely follow up with Adobe regarding my account status. I understand that you shouldn’t contact them too frequently, but surely there’s a reasonable timeframe after which it’s okay to ask again if they haven’t forgotten me?

I look forward to your answers and your help.

Best regards

1 reply

RALPH_L
Community Expert
RALPH_LCommunity Expert
Community Expert
May 10, 2025

You must wait. If you open a new account, your new account will get deactivated once discovered. There should be no problem in trying to contact Adobe after waiting two months. Use the appropriate means of contact to do so.

T
Terkif001Author
Participating Frequently
May 10, 2025

Ah ok, but it's frustrating that you have to wait so long. i think they could at least have left my photos up. I will politely ask again in the next few days if they have forgotten me.

Could it be that they have blocked me because I already have a second account?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 28, 2025

Hello,

Adobe says in the email, after an initial check we had to remove some media. as it IS with ADOBE; THERE IS NO REASON WHY? since I am blocked, there are no images in the waiting loop.

Do you think that adobe will check all my media individually and then release my account?

Yes, I have to wait, but if only I knew what was going on now, it would be much easier to bear, I've been living off this account, so to speak, and that's what makes it so difficult.

but thanks for your answer.


As I'm not Adobe, I can't say what Adobe does. The only thing I know is that they were looking through the database to check for several assets that were duplicates and they removed the duplicates. I stongly suspect, this to be (at least for most of the cases) a mechanical work, with no human intervention. And assets not anymore visible are still part of the database. It would make sense if they expect to check your account and if there is a chance of getting reactivated. 

 

As long as you did not get the message that they definitely cancel your account, there is still a chance for reactivation.

ABAMBO | Hard- and Software Engineer | Photographer
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