Participant

Answered

"Internal server error " Message

Forum|Forum|7 years ago
August 20, 2018
2 replies
8612 views

Hi,

I got a message on my screen as "Internal server error.". What is that mean ?

Please, could you explain to me ? I can not upload to photos on my portfolio.

Thanks for your hesitate.

Regards.

This topic has been closed for replies.

Correct answer MatHayward

Internal Server Error is generally an indication your account has been blocked. Contact contributor relations by sending an email to contributor-support@adobe.com open a ticket and learn more. I wasn't able to find an account associated with the Adobe ID you have posted in the forum with. Be sure when you open a case, you do so with the email address associated with your account.

-Mat

MatHayward

Correct answer

Community Manager

Internal Server Error is generally an indication your account has been blocked. Contact contributor relations by sending an email to contributor-support@adobe.com open a ticket and learn more. I wasn't able to find an account associated with the Adobe ID you have posted in the forum with. Be sure when you open a case, you do so with the email address associated with your account.

-Mat

christian hillebrand

Participating Frequently

Hy Matt,

I´ve the same problem. Since I´ve changed my Email Adress at Fotolia, my Adobe stock Account seems to be blocked. What can I do? No review of my new images, no Credits payout...

MatHayward

Community Manager

I don't see a contributor account associated with your Adobe ID. Please submit a request for information via contributor support. Be sure to use the Adobe ID associated with your account.

Kind regards,

Mat Hayward

Abambo

Community Expert

Did you upload with the Lightroom functionality or via a browser?

Lightroom: restart Lightroom (a reboot of your computer could help)!

Browser: clear your cache and/or try with a different browser.

If that does not help:

Disconnect and try again (a reboot in between would do no harm). If the problem sustains, wait half a day. If the problem still sustains, post again by stating how you proceeded.

ABAMBO | Hard- and Software Engineer | Photographer

deryao17387422Author

Participant

Thank you for your response,

I have been getting that issues from 3 weeks. I was try that way but it is not solve.

I tried to sign diffrent account and I could upload. These issues can be about my account, can't it ? İs it possible ?

Regards

Abambo

Community Expert

Yes, that's possible. I'm just in the moment trying to figure out how the procedure works to contact Adobe on this subject.

ABAMBO | Hard- and Software Engineer | Photographer

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