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"Internal server error " Message

New Here ,
Aug 20, 2018 Aug 20, 2018

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Hi,

I got a message on my screen  as "Internal server error.". What is that mean ?

Please, could you explain to me ? I can not upload to photos on my portfolio.

Thanks for your hesitate.

Regards.

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Adobe Employee , Aug 20, 2018 Aug 20, 2018
Internal Server Error is generally an indication your account has been blocked. Contact contributor relations by sending an email to contributor-support@adobe.com open a ticket and learn more. I wasn't able to find an account associated with the Adobe ID you have posted in the forum with. Be sure when you open a case, you do so with the email address associated with your account.-Mat

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Adobe Community Professional ,
Aug 20, 2018 Aug 20, 2018

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Did you upload with the Lightroom functionality or via a browser?

Lightroom: restart Lightroom (a reboot of your computer could help)!

Browser: clear your cache and/or try with a different browser. 

If that does not help:

Disconnect and try again (a reboot in between would do no harm). If the problem sustains, wait half a day. If the problem still sustains, post again by stating how you proceeded.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 20, 2018 Aug 20, 2018

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Thank you for your response,

I have been getting that issues from 3 weeks. I was try that way but it is not solve.

I tried to sign diffrent account and I could upload. These issues can be about my account, can't it ? İs it possible ?

Regards

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Adobe Community Professional ,
Aug 20, 2018 Aug 20, 2018

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Yes, that's possible. I'm just in the moment trying to figure out how the procedure works to contact Adobe on this subject.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 20, 2018 Aug 20, 2018

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Internal Server Error is generally an indication your account has been blocked. Contact contributor relations by sending an email to contributor-support@adobe.com open a ticket and learn more. I wasn't able to find an account associated with the Adobe ID you have posted in the forum with. Be sure when you open a case, you do so with the email address associated with your account.

-Mat

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Explorer ,
Sep 27, 2018 Sep 27, 2018

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Hy Matt,

I´ve the same problem. Since I´ve changed my Email Adress at Fotolia, my Adobe stock Account seems to be blocked. What can I do? No review of my new images, no Credits payout...

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Adobe Employee ,
Sep 27, 2018 Sep 27, 2018

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I don't see a contributor account associated with your Adobe ID. Please submit a request for information via contributor support. Be sure to use the Adobe ID associated with your account.

Kind regards,

Mat Hayward

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New Here ,
Oct 24, 2018 Oct 24, 2018

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I´ve the same problem. What can I do? New images are sold.

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New Here ,
Oct 26, 2018 Oct 26, 2018

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I log into the account. Requests to connect my record "fotolia". I enter the password. He writes that such an account is already in use .... What to do next?

There is a sale, the password corresponds. But instead of the mail in the login line, the nickname is written. Login fails.

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New Here ,
Oct 27, 2018 Oct 27, 2018

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I enter my login with Fotolia "doctorblack" and it appears to me: The selected account is already in use.

What should I do?

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Adobe Employee ,
Nov 14, 2018 Nov 14, 2018

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That is an indication you are attempting to create a new Adobe Stock Contributor account and sync it with a Fotolia account that has already been synced with Adobe Stock. Most likely you have a different Adobe ID you used to originally create your Adobe Stock Contributor account with.

You can only sync with Fotolia the first time you log in. If you are still having trouble please contact contributor relations via the contact us link found at the bottom of the Adobe Stock Contributor Portal.

Kind regards,

Mat Hayward

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New Here ,
Nov 19, 2021 Nov 19, 2021

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I tried to email contributor relations but the email was sent back saying i am not acdepted for emails to you. i am having internal service error and had a tech hang up on me this morning.

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