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"Learn more' option un upload page is disappeared

New Here ,
Jun 19, 2024 Jun 19, 2024

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I used to upload my files through File Zila but the 'Learn more" option from the upload page has disappeared and I cannot access the address and password of my accounts for uploading. can anyone help?

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New Here ,
Jun 21, 2024 Jun 21, 2024

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I'm facing same issue in my adobe stock account. Unable upload videos by using ftp credentials disappeared

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New Here ,
Jun 27, 2024 Jun 27, 2024

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Same here

 

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Community Beginner ,
Jul 02, 2024 Jul 02, 2024

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Same here. I'm trying to upload from FileZilla and it messaged me "Access Denied". And the "Learn More" link doesn't show up on the upload page.

helciocandido_0-1719937014925.png

 

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Community Beginner ,
Jul 02, 2024 Jul 02, 2024

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Just to complement the information above. There is this hidden modal in the HTML of the page. It says "Import files using SFTP.
SFTP is not enabled."

 

helciocandido_0-1719937721750.png

 

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Community Expert ,
Jul 05, 2024 Jul 05, 2024

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I still have that link: 

Abambo_0-1720227105287.png

 

You will need to check the "Learn more" link to get your login credentials for sftp, which are different from your contributor account.

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 06, 2025 Jan 06, 2025

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New Here ,
Jan 06, 2025 Jan 06, 2025

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I do not find the learn more option in upload option. Please advise me what should I do?

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Community Expert ,
Jan 07, 2025 Jan 07, 2025

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This means that the SFTP option is not available to you.

Jill C., Forum Volunteer

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