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Participant
November 15, 2025
Question

"Something Went Wrong Please Try Again error message Firefly

  • November 15, 2025
  • 2 replies
  • 100 views

Hi all - I keep getting "Something went wrong - Please Try Again Later" when using Firefly to generate a video from a still image. It was working fine (slow, but fine) and then suddenly nothing is generating. 

 

Things I have done that have not helped

- Signed out and back In

- Cleared caches and cookies

- Switched browser

- Used Incognito window

 

My account has unlimited generations so no restrictions there. 

 

Anyone else faced this???

2 replies

Nancy OShea
Community Expert
Community Expert
November 16, 2025

I'm confused, what has Firefly got to do with Stock Contributors? 

Should this post be moved to Firefly?

 

Nancy O'Shea— Product User & Community Expert
daniellei4510
Community Expert
Community Expert
November 15, 2025

This has only happened to me when I mistakenly uploaded an image file that was too large (24x13.5 @300 ppi for example.). Just a possibility.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.