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Redeem activation code

New Here ,
May 12, 2023 May 12, 2023

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Hi there!

I finally got my redemption code but I cannot activate it due the following reason: This code is from a country or region that does not match your Adobe ID.

How can I fix this problem?

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Troubleshooting

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Community Expert ,
May 12, 2023 May 12, 2023

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Are you using more than one Adobe logon ID?

Jill C., Forum Volunteer

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New Here ,
May 14, 2023 May 14, 2023

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Nope, one ad only

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Community Expert ,
May 12, 2023 May 12, 2023

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Redemption codes are region specific. If you are getting the code as a contributor, you need to redeem it against your contributor account. You can't use it on a different account, especially, if that account has been created for a different region. 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 14, 2023 May 14, 2023

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Okay, where can I see information about country/region?

Last year I changed my tax form from Russia to Turkey and I live in Turkey. I got my code but I cannot work on PS.

I guess it should be solution because I don't think I'm the only one who faces this problem

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New Here ,
Jul 05, 2023 Jul 05, 2023

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Did you get the answer how to solve this problem?

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