Skip to main content
l gw79424710
l gw79424710
Participant
February 17, 2020
Question

Refund for a purchased image

  • February 17, 2020
  • 1 reply
  • 706 views

Hi,

I downloaded an image and the quality is awful and completely unusable. How do I report the image and  get my credits back?

 

Here is the image in question - I can't beleive this actually passed any quality checks! I thought the preview image was at fault but was surprised to find out that it was actually the image.

 

This topic has been closed for replies.

1 reply

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
February 17, 2020

Hi there, 

Would you mind sharing the File ID, its not clear in the snapshot shared above?. 

 

-Kanika 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 17, 2020

Kanika, the ID is in the image: 288863611. 

 

https://stock.adobe.com/uk/images/full-length-of-handsome-golfer-man-taking-shot/288863611?prev_url=detail

 

Dear L_gw,

The preview alone shows some awful processing. It would be 100% refusal under the current rules.

However, a range of older images are still in the database that do not fulfill current quality criterias. However, when reported, they will be taken out. 

 

I suppose that Kanika will grant a replacement license.

ABAMBO | Hard- and Software Engineer | Photographer
l gw79424710
l gw79424710Author
Participant
February 18, 2020

Hi Abambo,

 

Yeh i throught it was just the preview but the hi-res image looks the same, something went very wrong with the processing.

 

Thanks

Chris

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices