Refund for a purchased image

[l gw79424710]

Hi,

I downloaded an image and the quality is awful and completely unusable. How do I report the image and  get my credits back?

Here is the image in question - I can't beleive this actually passed any quality checks! I thought the preview image was at fault but was surprised to find out that it was actually the image.

[KanikaS]

Hi there, 

Would you mind sharing the File ID, its not clear in the snapshot shared above?. 

-Kanika 

[Abambo]

Kanika, the ID is in the image: 288863611. 

https://stock.adobe.com/uk/images/full-length-of-handsome-golfer-man-taking-shot/288863611?prev_url=...

Dear L_gw,

The preview alone shows some awful processing. It would be 100% refusal under the current rules.

However, a range of older images are still in the database that do not fulfill current quality criterias. However, when reported, they will be taken out. 

I suppose that Kanika will grant a replacement license.

[l gw79424710]

Hi Abambo,

Yeh i throught it was just the preview but the hi-res image looks the same, something went very wrong with the processing.

Thanks

Chris

[Abambo]

Did the problem sort out?

[l gw79424710]

Hi Abambo,

I've not heard anything back about it yet.