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L
LAPhotos
Participant
March 15, 2024
Answered

Regarding "Daily Earnings Report" emails. Customer Service from Adobe nonexistent.

  • March 15, 2024
  • 3 replies
  • 604 views

I'm receiving daily earnings report emails to an email address that currently does not have an active subscription or any assets on that account. I can search for the photography page as a "customer" on adobe stock and clearly see all my old photos but for some reason, I do not see any of the earnings or assets on the admin side of the page when I'm logged into that account. 

 

I've reached out to Adobe multiple times with their customer services agents not able to ever transfer me to the right person eventually leading me to the last person who says there is no phone customer service support for adobe stock contributors, only an email address. I've received no responses from that email address since sending emails to them.

This topic has been closed for replies.
Correct answer Nancy OShea

Adobe Customer Support is for matters related to product billing and software support. 

 

Stock Contributors must reach out to Contributor Support.

https://contributor.stock.adobe.com/contact

Be patient. They receive hundreds of inquiries per day.  Also check your email spam folder for a reply.

 

 

 

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 15, 2024
quote
Customer Service from Adobe nonexistent.
By @LAPhotos

Customer support is for customers. As a contributor, you need to use Contributor support, which is not customer support.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
March 15, 2024

Adobe Customer Support is for matters related to product billing and software support. 

 

Stock Contributors must reach out to Contributor Support.

https://contributor.stock.adobe.com/contact

Be patient. They receive hundreds of inquiries per day.  Also check your email spam folder for a reply.

 

 

 

Nancy O'Shea— Product User & Community Expert
L
LAPhotosAuthor
Participant
March 15, 2024

Correct, and I emailed them a few months ago with no reply. Sent again earlier today, hopefully someone can shed some light to this issue.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 15, 2024
quote

Correct, and I emailed them a few months ago


By @LAPhotos

You need to use the form.

ABAMBO | Hard- and Software Engineer | Photographer
    L
    LAPhotosAuthor
    Participant
    March 15, 2024

    I want to see the earnings breakdowns, where that money is going and the assets page which currently shows there's nothing when logged into the account. Is there anyone from Adobe can help figure this issue out?

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    March 15, 2024

    Are you seeing the 12 week sales graph on that page on which no assets are shown? It sounds like you might have more than one email address that you're using as a Stock Contributor.

     

    Use the Contact Us link on your Stock account dashboard page to contact Adobe Stock Contributor Support. Customer Support is for customers; we're not customers, we're contributors, and customer support agents apparently know very little about Adobe Stock.

    Jill C., Forum Volunteer
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