Request to Return Scheduled Payoneer Payment to Adobe Stock

[KoRis Shivani]

Hi everyone,

My Adobe Stock payment is scheduled to go to my Payoneer account, but there’s a verification issue on Payoneer and I won’t be able to receive it. Currently, the payment status in my Adobe Stock account is showing as “pending for payment.”

Is it possible to have this payment returned to my Adobe Stock account instead? Has anyone dealt with this situation before? Any advice on how to get Adobe to cancel the payout and return the funds would be really helpful.

Thanks!

[Moderator moved the thread to the correct forum]

[daniellei4510]

I would contact Payoneer to ask about the verification issue. That seems more like a Payoneer issue than one Adobe can look into.

[Jill_C]

If your PayPal account isn't able to receive the funds they will be returned to Adobe and will eventually show up in your Adobe account so that you can re-request a payout to a valid payment  account.

[Abambo · Accepted solution]

If the payment fails, your funds will be returned into your account. That is all well explained in the stock contributor's documentation. https://helpx.adobe.com/stock/contributor/help/getting-paid.html