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MatHayward
MatHayward
Legend
February 15, 2019
Question

Royalty Adjustment

  • February 15, 2019
  • 2 replies
  • 1972 views

Some contributors received higher royalties than they were entitled to due to a technical error. Many of you received an email stating that the issue affected sales on February 12, but the correct time period was February 6 - 13. We have adjusted the royalties of the affected contributors and the current balance of available payout for all contributors is accurate on Adobe Stock and Fotolia. We sincerely apologize for any inconvenience this has caused.

We are actively working on addressing the Adobe Stock contributor portal to reflect any negative adjustments in the earnings details.

As soon as we have updated information we will share it with you.

This topic has been closed for replies.

2 replies

L
LazyLlamaphotos
Participating Frequently
February 19, 2019

How come I've ended up with a negative balance?

If you supposedly removed what you added in error then you shouldn't be taking away even more?

Something is very wrong

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
February 19, 2019

Hi LazyLlamaphotos

Are you suggesting that you check your statistics and it is showing an incorrect adjustment?

Am I correct to conclude that you did not request payment from your royalty during the error period, before it was discover, or at any time at all?

If you did at any time request a payment, without divulging details, can you say the last time it was?

L
LazyLlamaphotos
Participating Frequently
February 19, 2019

???

Yes I have requested a payment. However, the email I have received says that AdobeStock are cancelling any pending payment request.

My concern is the appalling lack of clarity in communications from AdobeStock.

What is going on with my pending payment? Has it indeed been canceled? If so - adjust my balance accordingly.

Provide a detailed breakdown of these supposed 'overpaid royalties' and when they occurred.

This lack of transparency regarding errors made by AdobeStock is insulting to contributors.

I was expecting a payment to have been made by now.... goodness knows when AdobeStock will get their act together and be in a position to pay my royalties.

V
Vadim1979
Participant
February 16, 2019

Hello!

I got this message, but in my account I'll not see my balance - all my new sells are not reflect on my account. How I can get information about my current balance and for what images I got more money than  I should?

Vadim

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    February 19, 2019

    Hi Vadim

    You can check your sales by going to insight on your page.

    1. On the top black menu bar, click on Insight
    2. On the new page below the black menu bar, click on My Statistics
    3. In the left column of the new page under Select Period select February 6th 2019, for the first date and February 13th 2019 for the second date.
    4. Then click Display Statistics

    All sales information for that period will display - images sold and earnings.

    If you want to check for other periods, just change the dates and click display statistics.

    If you need further help pleas let us know.

    Regards

    JG

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    February 20, 2019

    If a company makes an accounting error and deducts earnings from a supplier they have a duty to provide absolutely clear and concise data to show that supplier exactly how they arrived at their calculations and to instill confidence in their supplier. I don't know of any company that would just tell a supplier - we made a mistake and we're deducting X amount of dollars from your account... you go check  yourself that we haven't made any more errors on correcting the error we already made. Bizarre!


    I've escalated your concerns. You should be contacted within two day. Otherwise, please update this thread so that I can do a follow-up.

    Regards

    JG

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