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Same images bought twice by the same customer

Community Beginner ,
Jul 15, 2023 Jul 15, 2023

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Hey guys! Sometimes my images are being bought twice by the same customer for the same price in the same second. So I wonder if they had some technical issue or is this some sort of a "extended" license? Not that I have anything against it, but I'm just curious. 

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Community Expert ,
Jul 15, 2023 Jul 15, 2023

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How do you know that they were bought by the same customer?

Jill C., Forum Volunteer

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Community Beginner ,
Jul 15, 2023 Jul 15, 2023

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I assume they are. Would be hell of a coincidence if exactly the same image is being bought in the same second for the same price twice. It doesn't happen often, but surely happened like 3-4 times this week.

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Community Expert ,
Jul 15, 2023 Jul 15, 2023

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Perhaps the same Buyer is licensing the image twice for 2 different projects.

Jill C., Forum Volunteer

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Community Beginner ,
Jul 15, 2023 Jul 15, 2023

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Вidn't even think about it. I guess you're right.

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Community Expert ,
Jul 16, 2023 Jul 16, 2023

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Where do you see the time the image was bought or downloaded? In the statistics Report I only see the date.

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Community Expert ,
Jul 16, 2023 Jul 16, 2023

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There are multiple explanations for this. Some users report problems with the site. Then they license multiple times without getting the asset. Some users may just participate in a class, and the students licence the same asset. If it's on the cheap side, it may be a pro user. There are multiple reasons for this to happen. 

 

There is no reason to worry, as long assit is not 100 doubles in a row… that would be suspicious.

ABAMBO | Hard- and Software Engineer | Photographer

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