...selection are unsupported by Adobe Stock

Forum|Forum|7 years ago
March 29, 2018
3 replies
762 views

I get the message "all of the files in your selection are unsupported by Adobe stock and hence cannot be uploaded." when attempting to upload an illustrator file through Bridge. I also get an error when uploading directly to Adobe Stock. The problem, this message doesn't give me enough information to troubelshoot the problem. I have uploaded exactly the same way before, no issues.

Click on the Learn More link doesn't help.

Does anyone have a master list of items to check for? Maybe I can start there.

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Correct answer MatHayward

Please open a ticket in the contributor portal and attach the file. I’ll take a look at it ASAP.

Mat

MatHaywardCorrect answer

Legend

Please open a ticket in the contributor portal and attach the file. I’ll take a look at it ASAP.

Mat

MatHayward

Legend

Is the artboard at least 15MP?

You can review the vector requirements here for detailed information: Requirements for contributing vector art to Adobe Stock

-Mat

W

WFehrAuthor

Known Participant

I believe I have met all the criteria including art board size, file size, etc. It’s not a review rejection, but an an immediate rejection at upload and I’ve not had that before, so strange. Especially the note about it being “...unsupported by Adobe Stock”, as if it’s an incorrect file format.

W

WFehrAuthor

Known Participant

Interesting, I just tried to upload a jpeg and got the same message

UPDATE: I literally change the art board size then changed it back, then it uploaded. THEN, when I went to the site to complete the submission process two other versions were up there, two that were rejected.

So, I guess all is good. Thank you everyone for your help.