Update from contributor relations on this matter:
To access a deceased member’s account, Adobe Stock requires certain formalities to be met. Besides of a written consent to comply with all terms governing the use of our services, an official proof of death as well as the official documentation regarding the inheritance is required.
Upon receipt of the request and aforementioned documents, we will review the portfolio and determine if it can be transferred or not. Please keep in mind that we cannot guarantee the transfer of the existing portfolio, but we might be able to cash out the remaining balance from the account.
we will contact the beneficiary via telephone, verify his or her identity and provide a temporary password for them to access the member’s account.
Within a period of 48hours they will then be asked to ;
* change the temporary password;
* update the member account with personal data (name, address, etc.);
* change the tax parameter to those applicable to them; and
* change the bank account information in order to benefit from Credit conversions.
But again, we cannot guarantee the transfer of the existing portfolio.