Participant

Answered

Stock-specific email address change

Forum|Forum|3 years ago
May 1, 2022
4 replies
818 views

Hi,

I can't seem to change the email address that my earnings notifications get sent to. I originally signed up to Stock with address A (which was verified and I still have access to it), then later used the account area to change it to address B (verified) but earnings notifications still went to A. I'm now using address C (verified) with address B as the backup but mail (and it is *only* earnings reports) still go to address A.

Its not listed anywhere that I can see in my account settings. Can anyone help?

This topic has been closed for replies.

Correct answer Abambo

I'll move this to the contributor forum.

I don't see a different setting for my Adobe ID and my contributor account. Adobe ID e-mail addresses are being used. So, this has to be an error somewhere in the database, and I would advise to contact contributor support, so that Adobe can check and correct if necessary.

Need help? (Stock Contributor Support)

G

GeoffDunhamAuthor

Participant

Resolution!

TL/DR: Fill in the form at https://contributor.stock.adobe.com/uk/contact

I thought I'd report a success. As suggested, I emailled contributor-support@adobe.com. I got a reply asking me to fill in the form at https://contributor.stock.adobe.com/uk/contact which I had already done. They noticed that, and actioned the request. Nothing has been licensed since I started the process so I don't know if it has worked or not but this looks promising. I'll post a final note when something arrives but for now, I'll mark it as solved.

Abambo

Community Expert

Thanks for the update!

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Doesn't Adobe Stock send to your primary Adobe email? You can change that by logging in below.

https://account.adobe.com/security

Nancy O'Shea— Product User & Community Expert

G

GeoffDunhamAuthor

Participant

Hi Nancy, thanks for taking the time to respond. Unfortunately, the address changes I've made in the security section are not replicated to my Contributor account for some reason. I submitted a request using the "Contact Us" support form (https://contributor.stock.adobe.com/uk/contact) a couple of days ago and sent an email message just now as there's been no response. I am now awaiting a reply to either of these communications.

RALPH_L

Community Expert

write to contributor-support@adobe.com

Abambo

Community Expert

write to contributor-support@adobe.com

By @RALPH_L

Hi @RALPH_L,

The preferred method is to use the contributor support formulary. Contributor support answers by e-mail.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Correct answer

Community Expert

I'll move this to the contributor forum.

I don't see a different setting for my Adobe ID and my contributor account. Adobe ID e-mail addresses are being used. So, this has to be an error somewhere in the database, and I would advise to contact contributor support, so that Adobe can check and correct if necessary.

Need help? (Stock Contributor Support)

ABAMBO | Hard- and Software Engineer | Photographer

G

GeoffDunhamAuthor

Participant

Thanks for moving this to the right place, and your helpful suggestion. I've just had the same answer from @AdobeCare on Twitter. How would I go about requesting a FAQ or a request link in the appropriate section of the contributor portal? This might save some other chump five hours of online chats dead-ending.

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